About us @Symphony

We’ve spent the last 10 years building the financial markets largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony.

But that was only chapter one. We’re now using our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:

The Commercial Operations team is looking to add a resource to help support the growth in scope and activities of the Commercial/Sales Team.  In this role you will support the Commercial Team’s overall day to day activities including data management, client due diligence responses, account mapping, and more.

The successful candidate will be able to demonstrate experience of collaborative team work as well as independent project work. You will have the ability to work on a wide range of topics and concurrent projects whilst dealing with a diverse group of internal and external customers.  This is an important role which contributes to the overall success of our sales team.  We have a global reach and therefore attention to detail and a drive to achieve goals in a timely manner are required.

Responsibilities:

• Collaborate on the management of our due diligence management tools to streamline and improve the efficiency of the RFI response process.  (Experience with Loopio or similar tools would be advantageous, but not essential as training will be provided)
• Support the completion and tracking of multiple approval processes utilising all tools across the Google suite of applications.
• Conduct thorough account profiling, gathering and analysing data to understand client needs and preferences. 
• Manage internal product referral process 
• Manage Third-party Sales Agent/Referral Agent program: on-boarding, papering, tracking and control
• Administer the contract exception management process for both Commercial and Legal
• Work with AMs to create and maintain organisational maps and other key data points for key accounts
• Maintain templates and schedule for internal and external account information share-outs
• Support Finance on billing and commission-related issues
• Build and maintain successful relationships with sales and account management, legal team, other operations teams and other colleagues across the global firm.
• Contribute to the planning and implementation of the improvements to team processes and participate in the planning of future projects and improvements to commercial operations.

Required Qualifications:

• Undergraduate degree or equivalent (2:1) or above (any discipline, though a business or computing related degree would be valuable)
• Experience in a sales support role would be beneficial, but not essential
• Excellent IT skills, with a demonstrated ability and interest in mastering new software quickly.
• Strong verbal and written communication skills
• Methodical and logical thinker with a confident, can-do attitude

Compensation:

• Competitive salary
• Bonus Plan
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes.