At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Cloudflare’s IT Enterprise Applications Team is a crucial pillar of the CIO Organization. The team operates Cloudflare’s enterprise systems end-to-end, providing process cohesiveness across the functional business areas.

Cloudflare’s Enterprise Applications Team is seeking a highly skilled and motivated Business Systems Analyst with a specialization in Data Integrity to join our team. As a key contributor to our organization, you will play a crucial role in ensuring the Integrity, reliability, and efficiency of Cloudflare’ data and its supporting processes. The ideal candidate will possess a strong background in best practices for data management, has experience creating comprehensive Data Flow Diagrams, and is adept at analyzing data architecture and integrations with a focus on Salesforce CRM and other key business systems platforms.

Key Responsibilities:

• Develop and implement best practices for data management to ensure data accuracy, consistency, and reliability.
• Gain expertise in the complex data flows across Cloudflare systems, serving as a subject matter expert on data integrity of the GTM Platform ecosystem.
• Maintain a thorough record of how data is gathered, stored & accessed, including the accuracy, consistency and reliability of Cloudflare’s organizational data.
• Create and maintain detailed Data Flow Diagrams (DFDs) to provide insights into the company's data architecture and integrations with a particular emphasis on Salesforce CRM and other critical business systems platforms.
• Identify opportunities to streamline and reduce redundancy in data transit, ensuring optimal utilization of CRM & other sales GTM platform resources.
• In partnership with management, identify areas for process improvement related to data integrity and collaborate with respective departments to implement enhancements as needed.
• Maintain detailed documentation of data quality issues, corrective actions and preventive measures.
• Working closely with various departments to support and coordinate the creation of data integrity processes and protocols and be a trusted advisor to business stakeholders to establish data governance policies .
• Provide strategic insights into data usage and recommend improvements to align with business objectives.
• Possess excellent communication skills to interact effectively with senior leadership, cross-functional teams, and stakeholders to understand business needs and align data management strategies accordingly.
• Conduct data-cleansing procedures to rectify errors and inconsistencies in datasets.
• The nature of the work will require perseverance, accountability, attention to detail and the ability to react to ever changing business needs.

Examples of desirable skills, knowledge and experience

• Bachelor's degree in Computer Science, Information Systems Management, or related field.
• Proven experience as a Business Systems Analyst, with a focus on database management and integrations.
• Strong understanding of best practices in Data Integrity & governance, Data quality, and Data security.
• Proficient in creating Data Flow Diagrams (DFDs) and conducting Data analysis.
• Extensive experience working with Salesforce CRM and other key business systems platforms (Big Query, Netsuite, Marketo, Gainsight, Zendesk & GTM Tools)
• Excellent communication skills with the ability to convey complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills.

Bonus Skills:

• Salesforce certification (e.g., Salesforce Administrator) is a big plus.
• Experience with CRM & GTM platform enhancements and optimization.
• Extensive with data reduction and platform resource conservation strategies.
• Extensive experience with DFD Tooling (Lucid Chart, Miro, MS Visio, Etc.) 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.