Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Our Information Technology (IT) team is Zuora's internal technology organization, responsible for creating systems and experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace. With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture. Within IT, the Corporate Applications team supports Zuora’s shared services functions, notably Finance, HR, and Legal.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or off-sites. Of course, you’re welcome to come into the office more often if you’re nearby.

Our Tech Stack: Blackline, Coupa, NetSuite, Workday, among other SaaS applications

What you’ll do

• Partner with your Finance, HR, and Legal business stakeholders to improve their employee experience, freeing teams from repetitive, tedious tasks and allowing them to better focus on their business and career goals
• Design, implement, and maintain systems (people, process, and tools) that enable our business teams to get work done efficiently and effectively 
• Drive continuous improvement and best practices in our systems and processes
• Define the vision for the future-state, anticipate business needs, prioritize user stories through backlog refinement
• Deliver projects and system enhancements, configuring applications to meet business needs 
• Maintain system reliability by providing support and resolving incidents, help with QA testing and facilitate User Acceptance Testing

Your first 9 months will look something like this

• Within the first 30 days: 
• You will get acquainted with Zuora, your team, and cross-functional stakeholders inside and outside of IT. You will begin to build trust with them and understand the nuances of each of their teams and processes.
• You will review and refine your onboarding plan with your manager, clearly defining your objectives together along with the resources/support needed to make you and your team successful. 
• You will understand how your work fits into the overall strategy and what is needed from you to positively contribute to that strategy. 
• You will begin to familiarize yourself with our tech stack and overall environment, focusing on the shared services  processes and applications.
• You will understand your team’s responsibilities and their current priorities.
• Within the first 90 days:
• You will continue building on all of the above.
• You will create a plan for how you will contribute to our overall strategy and success. 
• You will actively gain a strong understanding of your applications, product backlog, current bugs and pain points. You will use that understanding to define and refine a roadmap for new features and functionality.
• You will become a primary point of contact and liaison between business teams and IT. You will be regularly communicating with your stakeholders to ensure alignment.
• You will start driving improvements to our systems:
• Lead business requirements gathering processes for system enhancements
• Analyze requirements; perform fit-gap analysis
• Understand and influence business process gaps via problem framing and applications solutioning
• Produce user stories, acceptance criteria, functional designs, specifications, prototypes, and proofs-of-concept for new and enhanced functionality
• Conduct Solution Reviews with project teams prior to design and development activities and ensure solution aligned with business requirements
• Advise on potential positive and negative implications of decisions
• You will troubleshoot and identify root causes for application issues; serve as tier 2 and tier 3 application support;
• Resolve application defects 
• Identify and lead system improvement opportunities to better serve business processes
• By 6-9 months: 
• You will continue building on all of the above.
• You will have an in-depth understanding of your applications domain.
• You will have successfully completed several projects/sprints that deliver measurable business value.
• You have established yourself as a trusted advisor among your stakeholders. You have built strong relationships that you leverage to enable mutual success. 
• You are actively evolving our systems and/or processes to a desired future state by maintaining an understanding of how current processes impact business operations; mapping current state against future state processes; identifying value gaps and opportunities for process enhancements or efficiencies; defining the impact of requirements on upstream and downstream solution components; providing recommendations to management on how to integrate requirements with current systems and business processes
• You stay abreast of new product enhancements and industry best practices, and regularly adopt the relevant features in our systems.

The skills and experience we think you’ll need to be successful

Please apply even if you don’t have all of the qualifications listed here!

• Bachelor's or Advanced degree in computer science, information systems, business administration or other related field 
• Relevant industry or consulting experience in the design, implementation, and maintenance of corporate applications (We are hiring for different levels of the same role, with experience being a factor in the level)
• Expertise with Finance, HR, and/or Legal processes and applications (the more, the better)
• A self-starter mentality and a desire to make a positive, lasting impact
• Ability to work efficiently and effectively in a virtual environment
• Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications
• Strong interpersonal skills and ability to collaborate with both business and technical teams
• Experience performing detailed gap analysis, and preparing as-is & to-be process documentation
• Experience preparing end-user documentation and conducting end-user training
• Understanding of IT and SOX compliance processes, including SDLC and change management
• Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization
• Ability to think out-of-the-box to find creative solutions
• Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation and may require collaboration across teams
• Strong organizational, project management, and time management skills
• Strong technical and business acumen
• As your business partners are located mainly in US Pacific time zones, you will need work a schedule that allows you to have overlapping availability for interactive meetings

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

The base pay range for this position is only one element of a candidate's total rewards package, which may also include bonuses/variable compensation, equity, and benefits. A candidate's final base salary may vary based on location, prior experience, and the context of the overall offer. Click here for more information regarding Zuora’s benefits.