Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

We are seeking a skilled Collections Analyst to join our finance team. The Collections Analyst will be responsible for managing accounts receivable, ensuring timely payment collections, and minimizing outstanding debts. This position is critical to meet Zuora’s Cash Flow metrics.  

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby. 

What you’ll do

• Monitor accounts receivable aging reports and proactively follow up on overdue payments.
• Contact customers via phone, email, and other communication channels to resolve outstanding invoices and disputes.
• Investigate and resolve billing discrepancies and disputes in collaboration with our sales, billing, professional services, and customer success teams.
• Maintain accurate records of collections activities and customer interactions in the accounting system.
• Collaborate with the finance team to improve collections processes and implement best practices.
• Onboarding new customers, filling out vendor forms and/or managing portals. 
• Provide an accurate end of quarter cash landing forecast within 1%.

Your experience

• Bachelor's degree in Accounting, Finance, or related field.
• 1-2 years of experience in collections or customer service fields where customer interfacing is required. (preferably in a SaaS or technology company).
• Ability to work PST hours
• Proficiency in accounting software and Microsoft Excel.
• Strong communication and customer service skills.
• Excellent attention to detail and ability to prioritize tasks effectively.Proven ability to work independently and collaboratively in a fast-paced environment.
• Work environment with minimal distractions on zoom or phone calls due to the customer facing nature of the role.

Nice to haves:

• Knowledge of risk assessment and financial analysis is a plus.
• Experience with Zuora Billing software is a plus. 

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.