The Technical Services team is at the heart of the Doctolib ecosystem. Its mission is to improve the user experience, by helping other teams solve highly technical issues. During all onboarding phases we help our teams with the most technical tasks and configurations by providing them our support and expertise.

Your responsibilities include but are not limited to:

1) Support Sales, Deployment and Onboarding teams during the entire installation phase:

• Manage and optimize the integration of practitioner data, in order to import them into Doctolib
• Ensure high quality of service to our sales teams in the field of the onboarding of practitioners on Doctolib
• Setup, install and troubleshoot API connectors with our partners
• Answer technical questions and define solutions to obstacles encountered
• Contribute to the improvement of the existing processes in order to offer an effective, efficient and smooth experience to our customers

2) Link Engineering teams with the customers:

• Collect feedbacks from the field and share meaningful information with the product teams
• Contribute to the continuous improvement of data integration processes (analyze, identify, resolve and improve)
• Interact with the sales, customer support and development teams to improve the product and document problems encountered

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next team mate if you: 

• Possess a C1/C2 level in Italian and a B2/C1 level in English (spoken and written)
• Have a Bachelor's degree in a STEM field (or a related field) with a minimum of 2 years of relevant professional experience
• Are an excellent communicator with both technical and non-technical audiences (e.g. explaining a technical issue to a non-technical person) 
• Always follow a strong solution-oriented and customer-first work approach with extra attention to details
• Understand application architectures/interfaces, their data flow and interfacing very well

Now, it would be fantastic if you: 

• Have a good understanding of data import automation flows and experience with data manipulation and data cleaning processes (Regex expression, VBA, Advanced Excel Formula)
• Regularly used ETL (Talend) and are able to handle data in various formats (eg. JSON, CSV, SQL, etc)
• Are proficient in Python/HTML/Javascript with coding experiences as well as experience in SQL and E/R databases.
• Can say you have strong knowledge of Microservice architectures and  REST/SOAP APIs
• Have experience in technical support: able to identify/characterize an anomaly and develop a first investigation in a timely manner

• A stock-option program for each Doctoliber
• Quarterly bonuses and a competitive package 
• A 6-month dedicated onboarding program - the Doctolib Academy
• Continuous training programs on all key competencies (English, soft skills, expertise) 
• Transparent internal mobility opportunities you're welcome to apply for
• 2 days per year to help health charities and create a positive social impact - the Solidarity Days
• Mental health and wellbeing offer in partnership with moka.care
• The Doctolib Parent Care Program, including extended parental leave, meet-ups and inspiring conferences
• High-quality office spaces supporting collaboration, health and wellbeing
• A sports and wellness provider offering classes for all 
• Supplementary Health Insurance 
• Subsidy for lunch 
• A flexible workplace policy offering both hybrid and office-based mode 
• Flexibility days allowing to work in EU countries and the UK 10 days per year 
• A support for relocation in case of international mobilities and new joiners arriving to France, Germany and Italy from another country

• Call with a recruiter (30 minutes)
• Case study
• Case restitution + interview with hiring manager
• Optional interview with other departments
• Reference Check
• Offer !

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! 

All the information transmitted via this form is processed by Doctolib for the purpose of managing applications. For more information on how Doctolib processes your application data, click here.

If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at hr.dataprivacy@doctolib.com.