**This role reports into our Boston HQ office Monday-Thursday (remote flexibility on Friday).**

We are looking for a Claims Handler to join our Risk & Insurance team in a first of its kind role. As a Claims Handler, you will investigate how losses occur, confirm who is the responsible party and adjust the claim accordingly. The Claims Handler will work closely with the Claims Manager to develop skills to effectively investigate, evaluate, negotiate and settle claims in a timely, fair and efficient manner and provide exceptional service to our customers. A successful candidate will need to have outstanding conflict management and problem solving skills, ability to multitask and resolve a large variety of claims. This position will also have the opportunity to stretch into broader insurance and risk management work as the need arises.

What You'll Do

• Investigate, evaluate and settle customer claims 
• Determine whether the claim can be tendered to a third party
• Screen claims for fraud
• Drive best-in-class handling of commercial casualty and property damage claims, ensuring appropriate internal and external stakeholder coordination 
• Conferring with legal counsel when needed
• Provide exemplary service levels and ensure a positive customer experience while reducing claim costs

What You'll Need

• 1+ years in insurance, customer service, or related field
• Strong presentation and negotiation skills
• Analytical skills to evaluate Wayfair’s responsibility for each claim
• The Claims Handler must consider multiple pieces of information to carefully reach a decision on each claim 
• Top-notch communication skills to gather information from individuals, including medical experts, claimants, witnesses and other third parties
• Attention to detail to carefully review damaged property and documents
• Interpersonal skills to speak with claimants and other relevant individuals 
• Ability to obtain an adjuster license within six months of joining

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.