Collections Analyst - Mexico At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.   Why We Have This Role We are thrilled to expand our Shared Services Center to Mexico. The Qualtrics Finance Shared Services Center (QFSS) is a pillar of the Finance organization and allows Qualtrics to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards. How You’ll Find Success Within QFSS, Qualtrics Cash Collections team is responsible for collecting the Qualtrics company receivables. The focus is reduction of % invoices overdue & DSO, and the improvement of cash flow by driving timely settlement from customers using standardized processes and tools. The team will maintain a strong focus on customer experience throughout the invoice and payment process. The organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects   How You'll Grow As a founding member of the QFSS Cash Collections Team in Mexico, you will get the opportunity to be part of a valued group that contribute the success and development of Finance as well as the overall company. You will have the chance work independently within the AP Team across all standard processes and have the chance to build new process and improve existing ones. This role offers many development opportunities of other skills and competencies that will help you shape your future career path across finance or other functions in the Shared Services Center. Things You’ll Do

• Perform monitoring and collection of receivables including overdue receivables
• Proactively engage with customers to confirm payment of invoices
• Investigate billing discrepancies and respond to external queries
• Manage a selected group of customers
• Investigate A/R impairments and propose voids on uncollectible invoices
• Escalate to management team any problem that holds the collection process to flow
• Update reports and send the statement of accounts to each customer
• Support the training of new team members
• Correct clerical errors on invoices
• Support Ad-hoc queries and contribute to projects
• Contact for external and internal auditors

What We’re Looking For On Your CV

• Successfully completed University Degree
• Excellent interpersonal and communication skills
• Customer focus & Business Acumen
• Solid problem solving and analytical skills
• Ability to work under pressure
• Fluent written and spoken English is required
• Knowledge of Google Suite (Gmail, Google Docs, etc) preferred
• Prior experience with NetSuite preferred
• Working experience with Shared Service Centre is an advantage
• Experience with enterprise collections or billing preferred
• What You Should Know About This Team

 

Our Team’s Favourite Perks and Benefits

• CFO & senior leadership are really invested in making finance an enjoyable department and solid culture
• Lots of learning opportunities - the leadership team prioritizes continual learning

Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.

• We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
• On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
• We believe in sharing Qualtrics success which is part of the compensation for all employees.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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