If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

We are currently seeking a high-energy, results-driven Collection Specialist to join our Finance Team at our Sofia office. 

As a Collections Specialist, you will play a crucial role in managing the company's accounts receivable and ensuring timely collection of outstanding payments. This position requires a detail-oriented individual with excellent communication and negotiation skills to maintain positive relationships with our clients while effectively addressing any payment issues.

Responsibilities:

• Monitor and manage accounts receivable aging reports to identify and address delinquent accounts promptly.
• Respond to customer inquiries in a timely manner.
• Communicate internally with relevant departments to understand and resolve payment delays and billing queries
• Proactively contact clients (via email only) with overdue payments and implement effective strategies to secure timely payments
• Work with accounting team to develop strategies to maximize efficiency and effectiveness of Accounts Receivable policies and procedures
• Meet collections KPIs and SLAs
• Process and monitor refunds, chargebacks and invoice disputes
• Build and maintain positive relationships with clients to facilitate open communication regarding payment terms and dispute resolution.
• Document all collection activities, conversations, and agreements in the company's financial systems for accurate record-keeping.
• Assisting in implementing new AR automation and management tools

 Requirements:

• Bachelor’s degree in Finance, Accounting, Business, or related field.
• Collection/billing (or related) background with at least 3 years of professional experience - advantage if background at hi-tech SAAS companies
• Strong communication, problem-solving and analytical skills
• Previous experience with Zuora, Salesforce and Netsuite - a major advantage
• Data-oriented with excellent analytical skills along with the ability to create and present detailed reports
• High level of Proficiency in Microsoft Excel/Google Sheets
• High level of quality awareness, accuracy, and attention to detail
• Sense of urgency and customer-oriented mindset
• Ability to work with persistence and independence in a fast-paced environment. 
• Problem-solving attitude and raising flags on time to managers. 
• Willingness to take on ad hoc projects
• Demonstrated organizational skills to plan work schedule, manage multiple projects/plans/tasks simultaneously and manage expectations

What we offer:

• Track to success - work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
• Individualized career development, rewards and recognition.
• Work-life balance - 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit - a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• We are working in a flexible hybrid capacity - coming to the office 2 times a week

#LI-Hybrid