Position Overview

As part of the Enterprise Delivery Division of Customer Engagement, the Consultant is part of a team that is responsible for leading large clients through their entire Intelex software implementation.

Responsibilities and Deliverables

Project Accounting

• Ensures the timely submission of time and expense reports.
• Adheres to project scope, deadlines and schedules.

Training Delivery

• Develops and delivers client-specific training programs during the project implementation.
• Assists in the development of client-specific training material.

Analysis and Solution Definition

• Facilitates requirements gathering sessions with clients in order to identify business objectives.
• Develops detailed specifications and prototypes for client review and approval.
• Conducts specifications and prototype review meetings to validate requirements.
• Conducts design review meetings to ensure developed system meets all requirements.
• Effectively adheres to the Intelex implementation methodology and enforces project standards.

Technical Recommendation and Testing

• Serves as subject matter expert with respect to standard process implementation strategies.
• Ensures optimal system functionality through design of reports, dashboards and homepages.
• Supports System Integration and User Acceptance Testing.
• Understands Intelex's product release and patch process, planning potential client impact accordingly.
• Works with Application Support to facilitate the resolution of client technical problems.

Project Execution

• Consistently delivers high-quality services to our clients.
• Assists in the management of client expectations within the parameters of the agreement.
• Identifies success story candidates for announcement to client community.
• Travel to client locations within Canada, the United States and occasional international travel required. Expected travel – 30-40%.

Organizational Alignment

• Reports to the Consulting Manager, Global Services

Qualifications

Skills and Work Traits

Required:

• History of demonstrated success in driving and delivering strong organizational results
• Logical problem-solving approach, ability to clearly communicate business problems and proposed solutions to the client.
• Strong Interpersonal and communication skills, with the ability to present in a group setting.
• Experience building internal and external relationships and mitigating past difficult personalities or situations.
• Self-motivated to develop and maintain skill set and product knowledge.
• Professional self-starter, able to work collaboratively with others.

Technical Competencies

Required:

• Prior experience with configuring software
• Experience working with application requirements
• Prior experience working in an environment where time management and tracking was required.

Preferred:

• Prior understanding of relational database management systems.
• Experience working with application architecture.
• Prior experience with MS Office.

Experience

• 1-3 years’ + consulting experience in a client-facing, software delivery environment.

Preferred:

• 2 years’ + consulting experience and a knowledge of Environmental, Health & Safety and/or Quality Management Systems, considered an asset
• Experience in producing complex regulatory reports, including Air (GHGRP, State Emissions Inventories, Title V), Water (Permit Limits and DMR) and Waste (RCRA) is an asset
• Knowledge of upstream and midstream Oil and Gas industry, including federal and state regulations, is an asset.

Education

• Completed post-secondary education in a related field or equivalent years of relevant work experience

Other Requirements

• Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.