At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

As a regulated payment provider, we must ensure we manage operational risk and our regulatory requirements correctly. We do this by having a robust control framework across some of our business-critical areas, like payment and billing.  

This role will be critical in ensuring our 1st line Operations teams continue to implement, manage and regularly update their robust controls framework. You'll manage the end-to-end controls framework for our Shared Services team, including but not limited to Payments Operations and Billing & Credit Control. A key responsibility includes ensuring we have adequate and effective controls to safeguard customer funds. The role provides an excellent opportunity to shape the control environment for fast-growing FinTech, putting your stamp on how controls are designed, implemented and managed. 

• Designing and implementing controls. Working with the Regulatory Compliance team to understand the complete picture of the control landscape and then collaborating with 1st line control owners in our Operation to  implement relevant controls 
• Control assessment and reporting. Updating the safeguarding controls assessment on a regular cadence
• Direct control management. Managing key access controls within our Internal Operations teams
• Understanding existing processes and re-designing controls to meet current and future business needs
• Working with the Regulatory team to ensure audits are completed successfully, including explaining our first-line controls to auditors and regulators
• Improving efficiency through the standardisation and automation of controls
• Building positive relationships with stakeholders across the different lines of defence to help develop a real understanding of our risk exposure, control environment, deficiencies and gaps
• Autonomy to drive change from the ground up 

• Have worked in a regulated environment, preferably financial services or at a FinTech 
• Previous experience working in a similar role, you’re skilled in designing, implementing and testing the effectiveness of controls
• You're a great communicator. You can simplify and clearly explain the what and why behind the controls you implement
• You understand how to balance compliance and operational efficiency
• Your first thought is to automate. Although this is not a technical role, we are a FinTech; you must be able to demonstrate the ability to work with product managers and engineers to automate controls
• You have a solid understanding of the three lines of defence and have experience working with Regulatory Compliance teams as well as external auditors
• You have great attention to detail and work in a structured manner
• You’re comfortable working in a fast-paced environment where your responsibilities can evolve and change 
• You're a self-starter and can work independently with minimal supervision
• Experience with safeguarding is a plus

Salary range: €2600 - €3300 (gross)

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity -all permanently employed GCs get equity to help you make a valuable contribution 
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2023;

42% identify as women

28% identify as Black, Asian, Mixed or Other

9% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.