Are you interested to acquire job-ready skills and competencies through a paid Internship in a Corporate IT department?

At Betsson Group, we strive to offer the best employee experience in the gaming industry and beyond. When becoming a Betssonite, an employee is instantly immersed in the One Betsson spirit and gets to work and collaborate with smart, creative, and talented individuals who are passionate about what they do.

We offer an international, fun, and diverse environment with a strong company culture. We encourage work life balance, drive innovation and sense of belonging through our great leaders and provide ample opportunities for growth and career development.

You are expected to assist the Service Desk Manager with tasks and projects and may be required to take full ownership of such delegated responsibilities under supervision. You are expected to address each customer individually and deliver the service on the right technical level and according to business requirements.

The main responsibilities include but are not limited to:

• Assisting with troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others
• Assisting with making full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
• Assisting with Routing those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers)
• Assisting with tracking Incidents and Service Requests to ensure that service levels are met and call resolution is achieved within the shortest time span possible
• Contributing to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit
• Handling of all customer related activities initiated in and from Service Management
• Working according to defined processes in Service Management
• Taking part in the continued development of the team and the infrastructure
• Liaising with the various departments in Betsson Group
• Expected to work on shifts as per business requirements

• Be part of the success story of one of the fastest growing companies in the iGaming sector.
• This is your opportunity to join a business that truly values its people, to drive change and impact the wider people's agenda.
• Become part of an extended family consisting of 60+ nationalities, 95% millennials and GenX.
• Grow in your career!
• Join an equal opportunity employer where 40% of our workforce are women and growing.
• Become part of a passionate and industry leading team whose mission is to deliver the best customer experience in the industry.

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