Wayfair is seeking a dynamic, entrepreneurial Creative Operations Specialist to work alongside our internal Creative Agency, as well as our Marketing and Brand partners. This person will be responsible for strategic stakeholder relationships with our largest channels, managing creative projects from inception to delivery, and driving continuous improvement within the Creative Group against our established KPIs.

The Creative Operations team serves as the business owner of our Creative Group. This team drives the long-term strategy, scaling and day-to-day workflow for our diverse set of brands.  With hundreds of initiatives a month spanning all mediums, channels and disciplines, we are the driving force enabling our Creative talent to efficiently and effectively bring our brands to life with eye-catching visuals, strong messaging, and engaging storytelling.

Wayfair’s in-house Creative Agency operates on monthly project planning following an Agile-lite methodology through a Jira-based workflow system. Creative Operations owns planning and stakeholder management, ensuring that projects are delivered on-time, on brief and on budget.

What You’ll Do

• Support team with monthly planning on inbound creative requests
• Project manage and traffic various creative initiatives across digital, video and print channels
• Assist with creative prioritization in close collaboration with our Marketing, Brand and other business stakeholders
• Create and manage status reports for various projects 
• Support & run project related meetings ensuring deliverables are on track 
• Track ongoing work and monitor creative capacity, flagging project related risks 
• Monitor inputs (such as hour logging) that support the Creative Group KPIs and reporting 

Qualifications

• Bachelor degree or equivalent experience
• 1+ years of operations management experience
• Marketing or creative strategy experience a plus, but not required
• Strong administrative, organization, managerial and communication skills
• Analytical ability necessary to gather and interpret data, and develop, recommend and implement solutions
• Critical thinker who thrives in a fast-paced environment and can balance multiple high-priority initiatives at one time
• Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan; able to effectively drive results in a fast-paced and rapidly growing company
• Senior presence with thoughtful, articulate communication style; adept at communicating up and down and at pivoting approach depending on the audience’s needs
• Familiarity with Google Suite a plus

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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