CRM Operations Manager

As a CRM Operations Manager sitting within the CRM & Lifecycle team, you’ll help build and optimise customer journeys and campaigns across our markets and products. You’ll play a key role in addressing the needs of our merchants and ensuring a seamless SumUp experience throughout the lifecycle.

This role is part of the European Market team. This is a group of cross-functional growth hackers with the mission of completely transforming SumUp’s go-to-market from the current approach of leading with our successful card acceptance product to an integrated ecosystem of products that powers all aspects of our merchants’ businesses. If you’re excited about empowering small business owners around the world, we’d love to hear from you.

What you’ll do 

• Setup, launch and maintain CRM communications in Marketing Cloud (email, in-app notification, push notifications, SMS, Inbox), both ad-hoc and automated journeys/campaigns for Chapter specific campaigns and journeys.
• Request translations, design and template elements, build landing pages and vouchers for campaigns.
• Test new campaign features in Marketing Cloud (e.g. fee automation, integration with dynamic banner, inbox, CSM channels)
• Build surveys in the survey tool (e.g Qualtrics).
• Support continuous improvement of CRM design template for various channels (email, inbox, in-app, app dynamic banner).
• Support Incident management communications and processes.
• Setup free campaigns, vouchers to be used for CRM campaigns.
• Optimize and monitor campaigns and journeys and improve CRM operational processes.

You’ll be great for this role if

• 4-5 years of experience in CRM and working with CRM platforms.
• Marketing Cloud and AMPScript Experience is a plus.
• Strong in HTML, CSS & SQL.
• A strong understanding of CRM channels e.g. email, in-app, push, SMS, inbox, dynamic banners, outbound calls.
• Experience in monitoring and improving multi-channel CRM journeys.

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team (we are 3000+ people from 93 countries, spread across 4 continents).
• Learning & development budget for attending conferences and external training
• Competitive salary package and virtual stock option programme
• We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits
• An amazing team and work environment that works with passion and purpose to achieve incredible results
• We get together regularly for breakfasts, team events, office parties and sports
• You’ll be based in the heart of Berlin, one of Europe’s leading tech hubs and most vibrant cities.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.