Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Job details…

• Trains new recruits on products and services offered by Deliveroo, including contact centre systems, customer service standards and process flows
• Makes use of various training tools such as videos, role-plays, powerpoint, etc to deliver the training in the most effective manner
• Tracks and reports the performance and progress of trainees through assessment and feedback of on-the-job training from the team leads
• Ensures that training is completed in accordance to the training schedule
• Creates and updates training materials as required
• Conducts refresher training to existing agents either through classroom training or creation of e-learning materials
• Works closely with Quality Assurance team to understand the latest performance issues/gaps of agents and initiate the relevant training for agents’ development  

Skills you’ll need & eligibility…

• Bachelor’s degree in any disciplines
• Minimum 2 years of relevant work experience in customer service training
• Strong interpersonal and communication skills
• Ability to cope with tight timeline and work independently without supervision
• Customer-centric mindset and be proactive to challenge status quo
• Talent to manage multiple priorities simultaneously
• Proficiency in Cantonese and English is a must.
• Another language skill such as Mandarin is an advantage.