Wise continues to pioneer new ways for people to send, spend and manage their money across borders and currencies. Your mission is to enable, protect and empower the business and people of Wise to help achieve growth with minimal distraction.

This position’s purpose is to support customer litigation cases in the Americas, with a particular focus on Brazilian matters.  

• Together with members of the Legal team, work to create, improve and support the customer litigation processes. This includes ensuring efficient processes by receiving, documenting and processing all legal documents. 
• Work with teams beyond Legal to understand customer profiles and research claims being made against Wise. 
• Ensure that customer litigation cases are correctly documented, and all the necessary data points are accurately recorded. 
• Identify risks, gaps in data collection and/or process gaps in relation to the customer litigation cases and propose solutions to the team lead; propose solutions for case review.
• Collect relevant information, conduct preliminary investigation and legal research, develop legal basis and draft legal documents necessary for customer litigation cases.
• Work with internal teams to deliver customer litigation reports for external audits and/or internal data assessments.
• Coordinate with, and instruct external counsel in various jurisdictions to send legal documents and take action on behalf of Wise. 
• Ensure appropriate escalation of complex cases to the relevant legal counsel when necessary.

• Must speak Brazilian Portuguese fluently.
• Spanish speaking is not required, but nice to have. 
• Experience with, or understanding of, legal processes, litigation, disputes and/or general payments industry-related matters are nice to have. 
• Ability to juggle multiple matters at once across different areas of expertise.
• Ability to evaluate and summarize legal advice and communicate it in a succinct way to other teams internally.
• Have a get-it-done, collaborative approach to problem solving.  

• 🚀  RSU’s in a rapidly growing company after a year with us
• 💻 Hybrid working model – A combination of work-from-home and from the office 
• ✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to
• 💪  An annual self-development budget
• 🩺  Medical, dental, & vision insurance – including HSA and FSA options
• 💝  Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️  25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️  A paid 6-week sabbatical leave after four years
• 👶🏼  18-weeks of paid parental leave, after a year with us
• 💰  401k with up to a 4% employer match
• 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work
• Click HERE for more info on our benefits

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We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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