Customer Service Agent - Hybrid (f/m/d)

Vollzeit
vor 4 Wochen
About us

At CYCLE, we are committed to delivering exceptional customer service and ensuring the satisfaction of our valued customers. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a crucial member of our organization, you will play a key role in providing outstanding support and assistance to our customers, ensuring they have a seamless and positive experience with our products and services.

Your Mission

  • Act as the first point of contact for customer inquiries via phone, email, and online channels, ensuring timely and accurate responses.
  • Provide support to couriers and small-to-medium businesses, assisting with account setup, issue resolution, and service guidance.
  • Maintain accurate records of customer interactions in the CRM system to ensure efficient follow-up and reporting.
  • Collaborate with other teams to address billing inquiries, service issues, or complaints, ensuring seamless problem resolution.
  • Identifying recurring patterns in customer queries to suggest workflow improvements.

Your skills and qualifications

  • Strong communication skills, both verbal and written, with a customer-friendly approach.
  • Patience, empathy, and a customer-centric mindset to effectively handle diverse situations.
  • Strong multitasking skills, able to manage multiple queries simultaneously with efficiency and professionalism.
  • Ability to clearly explain technical solutions and processes.
  • Skilled at managing difficult situations or dissatisfied customers professionally.
  • Prioritizing and following up on unresolved cases effectively.
  • Basic understanding of e-mobility or a willingness to learn about the technical aspects of e-bikes.
  • Experience in customer service or call center operations.
  • Native in Dutch and fluent in German, with high proficiency in English.

What you can expect from us

  • Join a dynamic and growing team in the exciting e-mobility sector
  • Collaborative work environment with supportive colleagues
  • Competitive compensation package with attractive benefits
  • Modern work environment with up-to-date technology
  • Being part of a company making a positive environmental impact
  • 28 days annual vacation

Diversity

We believe diversity makes us stronger! Regardless of who you are, where you come from, or what makes you unique - you're welcome here.

How to reach us

If you have any questions, please don't hesitate to contact Ricardo at ​ricardo@cycle.eco