We are looking for a part-time Customer Service Consultant (30h/week) for our Customer Service team in the heart of buzzing Berlin! 

Babbel is a dynamic and rapidly growing company that not only prides itself on providing excellent language learning products, but also great customer service!

In order to keep up with the demands of our daily growing customer base from all over the world, we are currently looking for a German speaking Customer Service Consultant. If you are a German speaker with excellent customer service skills and experience, we’d like to hear from you! Please include a cover letter in your application.

You will:

• Answer incoming customer questions and requests through all supported channels (email, contact form, phone, chat, social media, app store reviews, etc.)
• Ensure a high level of customer satisfaction by solving issues quickly and competently
• Maintain a high level of expertise by attending trainings and courses as required
• Identify and report technical problems, usability flaws and customer requirements
• Contribute to initiatives aimed at improving our provision of customer service

You have:

• Very good written and oral communication skills in German and excellent knowledge of English
• Experience in handling customer requests via multiple channels (email, chat, phone, social media)
• Solid problem-solving skills – the ability to get to the root of a problem and provide a speedy solution to the customer
• The enthusiasm and ideas to participate in projects improving the customer experience

You are:

• A friendly team player, who loves to communicate with customers and coworkers from a wide range of backgrounds
• A fast learner with good comprehension skills, who quickly understands the needs of the customer
• Comfortable with large amounts of quickly-updated information 
• Familiar with common internet programs, PC/Mac and mobile devices

Nice-to-have:

• Fluency in one or more of the following languages: Italian, Spanish, French, Portuguese, Swedish, Polish, Ukrainian

Some perks of becoming a Babbelonian:

• Enjoy 30 vacation days and the chance to take a 3-month Sabbatical. Plus family and life situation counseling.
• Decide how, when and from where you want to work with our flexible working hours and remote friendly options as Jobbatical (up to 3 months inside the EU) or work from our fully equipped office with nap, faith and family rooms. 
• Learn and grow with the internal learning opportunities, and use a yearly learning & development budget for external training. Learn languages with Babbel for free with your full access to Babbel & Babbel Live classes.
• Take advantage of your mobility benefits options and a discounted Urban Sports Club membership. 
• Be part of our employee communities (such as Femgineers, DE&I Ambassadors and LGBTQIA groups), attend cultural and regular social events. 

Diversity at Babbel

As part of our ongoing journey towards building a diverse, equitable and inclusive company, we welcome everyone to apply, especially those individuals who are underrepresented in tech. We are a learning company, inside and out, and we encourage you to apply even if you do not fit all the technical requirements - all candidates are assessed based on skills, qualifications and on our business needs. Please state your pronouns in your application, and let us know if you’d like to be addressed by a name other than the one appearing on your official documents. If you have a disability or special need, feel welcome to inform us, so that we can provide you with the proper assistance in the application process.

Sounds good? We are already looking forward to hearing from you! Check out also our jobs page, our blog andour techblogto get an impression about #lifeatbabbel!