Customer Service Manager Logistics

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "About Us" presentation.  

We are a growing team looking for a Customer Service Manager Logistics in the Operations department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.

About The Role

As a Customer Service Manager Logistics you will guide our team in managing clients’ daily communications. You will report to the Sr. Career Executive and you will collaborate with different departments, playing a leadership role in achieving the company's objectives.

IN THIS ROLE YOU WILL:

• Manage the account management team, driving full achievement of company targets and taking care of customer satisfaction;
• Act as the main point of contact for customer management by acting responsibly and promptly;
• Implement and develop effective action plans to ensure KPIs related to service quality are met;
• Maintain a system of key performance indicators useful for monitoring KPis;
• Conduct analysis about our customer network and propose actions to improve relationships and performance;
• Employ creative problem-solving skills to navigate negotiations and complex customer conversations;
• Coordinate with the Career Executive to ensure that the carriers receive an exceptional service;
• Develop your team's skills, providing constructive feedback and fostering the spread of our culture and values, and act as a mentor contributing to the creation of a succession approach.

PREFERABLY YOU HAVE:

• 4+ years experience in a freight forwarder or a logistics company (preferably in Transportation/Linehaul/Couriers);
• Experience in people management, especially in a fast-paced, dynamic environment with high demanding clients;
• Experience in using data to analyze and track key metrics;
• A good knowledge and use of MS Office (Excel, Word, PowerPoint);
• Great attention to details and an organized approach;
• A proactive mindset and a great problem solver attitude;
• The ability to communicate fluently both in Italian and English.

ABOUT sennder Italia

sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane.

We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the sennder Italia joint venture here.

WHAT YOU CAN EXPECT…

At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on our career site. 

• Fast growth scale-up with an international team of 1000+ people, 74+ nationalities spread across 11 European offices. With English as our common language, we are able to work together.
• Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings. 
• Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder Summer Camp.
• Prioritize employee engagement and mental well-being by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys. 
• Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues. 
• Commuter allowance to assist employees with their daily travel expenses and a one-time home office benefit to ensure that you're properly equipped wherever you work.
• Competitive compensation package including objective-based bonus, referral reward, and in some cases virtual option plan.

For the Milan office we offer: free on-site gym! Vibrant offices complete with healthy snacks, focus zones, and social areas to connect with your colleagues. Click here for a virtual tour and better yet, hope to see you soon!

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

If you have any questions or need special accommodation please reach out to us at ta@sennder.com. As soon as you apply your journey with sennder begins.