Why is now a really exciting time to join Synthesia?

 

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! Today we are a +250-person company having recently closed our Series C investment round of $90m from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 We are officially a Unicorn company!!!🦄🎉Not sure what we’re talking about? Check out our brand video that explains what we’re doing at Synthesia in a way that even our grandparents *kind of * understand what this AI video stuff is all about!

  Join the rocket ship while it's taking off! 🚀

 

The role...

• Reporting to the Head of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
• As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
• You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
• Ideal for an individual who wants to expand their career with a fast-growing software company

 

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
• Experience in managing a Book of Business along with KPIs
• A track record in managing risk, forecasting, and identifying growth opportunities
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
• Successfully onboarding new clients and building key relationships in the first critical months and beyond
• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
• Light video editing using the Synthesia platform
• Retention and growth of our enterprise clients
• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
• You need to be based in London, UK

 

At Synthesia we expect everyone to...

• Be an owner
• Focus on outcomes over Inputs and Plans
• Make the journey fun
• Default to simple

You can read more about this in this public Notion page - https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2 

 

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

💸 A competitive salary + stock options in our fast-growing Series C start-up.

📍 A hybrid setting where you can work from our London office in Soho.

🍼 Paid parental leave.

🏥Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.

🌴 25 days of annual leave + public holidays in the country where you are based.

🚲 Cycle to work scheme (London).

🎉 Fun culture with regular socials and company retreats (Portugal, Copenhagen & Barcelona!)

🥳 Regular tasty lunches and office snacks.

🤩 4 weeks paid sabbatical after 4 years at the company + $10,000 USD.

👉 A generous referral scheme.

🧓 Pension contribution/salary sacrifice.

💻 A brand new computer + monitor and an additional home office set-up budget.

🚀 A huge opportunity for career growth as you’ll help shape a market-defining product.

 

✨ We will always take hustle and ambition over grades and have structured our interview process to reflect this.

If you want to be a part of building a legendary company, COME JOIN US! 😊