EazyStock’s parent company, Syncron, has been specialising in Inventory and Price solutions for enterprise customers for 30years. With customers such as JCB, Mazda and Manitowoc, Syncron is a market leader in their field.

EazyStock was set up as a cloud-based forecasting, purchasing and inventory optimisation tool, with the goals of helping SME customers reduce stock, increase service level, provide dynamic categorisation, and give easily accessible KPI information.

We are an entrepreneurial and international team, operating across Europe, Asia, and the USA, developing and selling the best cloud-based inventory optimization solution on the market.

The software is best in class, but it is our people that make us special. We hire great people, give them the tools, and then help them to flourish. We are a customer first business who achieve our goals together.

The Customer Success Manager (CSM) is the face of the company. It is an exciting and broad role that includes both heading up the implementation of new customers, and providing their long-term guidance to ensure they meet their goals. It is about taking responsibility for your allocated customers and becoming a part of their business. We want you to know what they do, how they do it and how EazyStock can best add long-term value.

• Attend, contribute to, and eventually lead Discovery Workshops with customers.
• Map customer requirements to EazyStock capabilities.
• Provide user training.
• Hold regular value reviews with all of your customers to ensure they are meeting their goals, understand if their needs are changing and set value targets for upcoming periods.
• Identify functionality gaps, scope solutions, and liaise with Products Team to ensure appropriate development for your customers.

• Some demonstrable working experience in at least one of Supply Chain, Purchasing or Forecasting.
• Business English proficient. With evidence of tailoring both verbal and written communication to achieve desired results.
• Clear and concise presentation skills, ability to adapt message depending on audience.

• Project Management Experience (particularly in Software).
• Experience in a cloud SaaS organisation.
• Experience with cloud Software implementations.
• Customer Success/Account Management experience.

• Private Healthcare.
• Genuinely flexible hybrid working (expectation to be in the central Birmingham office twice per month).
• Salary sacrifice car scheme available as an option.
• Career Progression Model and clear guidance on development, with Customer Success and Management paths to choose from.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! EazyStock values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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