• You will establish and maintain customer relationships by being the first point of contact for EGYM customers within our Non-Profit segment, managing the onboarding process, introducing new products to our customers and making recommendations to support their success (by leveraging EGYM’s ecosystem of hardware and digital solutions)
• You will participate in the creation of efficient and effective customer Standard Operating Procedures and best practices that align with the operational workflows and success benchmarks of EGYM’s customers 
• You will recommend regular training sessions to educate our customers’ staff on EGYM products and solutions 
• You will work directly with customers to identifying and communicate Key Performance Indicators/Business Impacts Metrics directly with the customer) business impacts of customers and assist them in the development and execution of action items to achieve optimal results
• You will assist in the growth of the Customer Success Department through innovative idea sharing, structural recommendations, feedback from customers, and creation of scalable reporting mechanisms
• You will work closely with the Nonprofit Sales Team to provide customers with the highest level of service, including but not limited to:  pre-sale workflow recommendations, equipment & eco-system layouts, integration explanations, etc
• You will proactively prevent churn by observing and recording deficiencies that affect multiple clients, forecast what those trends mean for future churn, and work cross-functionally to ensure that the necessary improvements are made
• You will provide structured, consistent, and appropriate external and internal reporting that highlights the successes and opportunities of EGYM’s customers. 
• You provide support with in-house events, trainings, trade shows, new process launches, and marketing assistance requests.

• You have a minimum of 1-2  years of experience in customer success/key account management experience (ideally working with hardware and software products)
• You ideally have general knowledge of operating models/structure of Non-Profit fitness facilities (ie. YMCAs, Community Recreation and Campus Recreation)  
• You have excellent customer service, problem solving, time management and communication skills
• You are a results-oriented professional that can develop and utilize efficient processes, capabilities and tools
• You have experience working with a CRM system. 
• You enjoy working with customers on location and are able to travel 70%+ of the time.

• You will earn an annual base salary of $75,000 - $80,000 (plus variable compensation based on goal achievement) 
• You will have a competitive benefits package including:  health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holida051ys per year, and PTO (to name a few!)
• You will receive hands on training and become a true EGYM expert
• You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills.  Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!

Apply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1352.

Contact: Adrianna Jimenez