Join us on our mission to make a better world of work. 

Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, PwC, KIND, SoulCycle, Celonis and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

Learn more about how Culture Amp can help you create a better world of work at cultureamp.com.

Culture Amp is looking for an exceptional Customer Success Operations Associate to deliver metrics, improve processes, and update our tools. This will unlock potential for Customer Success to provide the highest-impact, most efficient solutions for our customers across scaled global teams.

In part of this team of amazing humans, 

You will 

• Implement changes to process and technology to deliver customer value in scalable ways across segments and regions
• Provide reporting and insights on post-sale metrics to VP-level stakeholders
• Assist in running quarterly target setting processes
• Become a subject matter expert in our Customer Success platform (Vitally), as well as proficiency in other core tools like Salesforce

You have 

• 1+ years of professional experience in relevant setting
• Excellent written and verbal communication skills
• Strong technical aptitude and a desire to learn new tools
• Ability to analyze and communicate key trends in Customer Success including customer retention
• Experience working with data in a tool like Excel or Google Sheets
• Experience improving processes and managing technology
• Experience working in cross-team projects

You are

• Analytical (can take data and interpret it to form a conclusion)
• Organized (can manage a project in ambiguity)
• Strong collaborator and communicator (you can bring senior stakeholders along with a clear plan)
• An Owner (you find ways to get things done despite obstacles)

We already have over 1,000 amazing Campers and we want to continue to attract exceptional people who are motivated by our mission. Our approach to compensation aligns with this value. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. 

For this role, the estimated base salary range is listed below. The range is a guideline, and the base salary range for this role may be modified. The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. 

In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. 

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.