To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is nowvalued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.

Our Channel Services team leverages their business and technical expertise to assist our distributors and resellers in serving their clients by resolving technical issues, investigating machine errors, evaluating printer logs, and teaching technical knowledge.

We're looking for a Customer Service Agent to service our growing markets in the EMEA region. If you love building business relationships, providing outstanding service, sharing your technical knowledge, and using your business-fluent English skills, we want to hear from you! 

The Job:

• Support our EMEA distributor & reseller network by email and phone
• Help resellers deliver outstanding service to their customers 
• Train resellers using your technical expertise of Formlabs printers
• Collaborate on solving technical issues with our global engineering team
• Act as main point of contact for on-going partner accounts on daily technical support via mail and via phone
• Resolves technical issues such as troubleshooting and provides technical support, runs key partner monthly meetings, and supports partner training certification.

You:

• Are business-fluent in written and spoken English
• Native German speaking or C2 level
• Can quickly resolve technical issues
• Enjoy connecting with people and are a great listener
• Are comfortable and conscientious when speaking on the phone
• Have exceptional writing skills and make use of proper spelling and grammar
• Can autonomously manage your time and workload

Bonus Skills:

• Additional language as Italian, French, or Spanish-speaking skills
• B2B service experience
• Passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment

We Offer:

• Monthly Wolt credits (70000 HUF/month) for food delivery to the office
• Private health insurance with Medicover (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Free beverages and snacks at the office
• All You Can Move sports pass with 7000 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.