• You will own, manage and provide the end-to-end Tier 1 & 2  technical customer support 
• You will manage incoming emails and support tickets regarding customer questions and issues related to our products and will provide appropriate solutions and alternatives within reasonable time limits
• You will troubleshoot and solve customer technical issues and use collaboration across teams when necessary
• You will follow up with customers as necessary to ensure resolution of technical issues 
• You will identify cases that require support from parties outside of customer support or escalation (either technically or strategically)
• You will be responsible for the identification and reporting of product enhancement opportunities and value proposition development based on the deep customer knowledge gained as a result of high quality communications
• You will document inquiries from customers in the applicable IT systems with high quality and high level of detail and will drive consistency and business continuity as a result
• You will build sustainable relationships and trust with customers through your problem solving skills and your open and interactive communication

• You have 1-2 years of experience in a technical support role 
• You have excellent customer service and outstanding communication skills, as well as a strong follow-through and therefore build and open and trustful relationship with your customers and colleagues alike 
• You are able to communicate in technical and non-technical terms depending on your audience
• You are adaptable and have the desire to thrive in a team-oriented, fast-paced environment
• You have a positive can-do attitude and a willingness to take on ad-hoc tasks as needed
• You have the ability to work, interact, brainstorm, and drive solutions in a highly remote environment using common tools to collaborate and engage with your peers and customers
• You have experience with a CRM and Technical Support systems (specific experience with Salesforce and Zendesk is a plus)

• You will earn an annual salary of $45,000 to $55,000
• You will have a competitive benefits package including:  health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
• You will receive hands-on training and become a true EGYM expert
• You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills.  Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!

Apply now by uploading your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1321.

Contact: Jessica Kaiser