At Similarweb, we're revolutionizing how businesses engage with the digital world by showing them everything that’s happening online. Our platform is used by over 4,300 customers globally – including Google, eBay, and Adidas – helping them make smarter, data-driven decisions that drive digital success.

In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since! 🚀

We’re looking for a Customer Support Specialist to join our Tier 1 support team in Prague. You’ll work becoming a go-to product expert, resolving customer inquiries, and making sure our users have the best experience possible. If you’re service-oriented, tech-curious, and love working face-to-face with a vibrant team – this one’s for you!

📌 Please note: This role includes supporting our US-based customers, so you’ll be working an afternoon shift (2–10pm) 2–3 times per week to ensure coverage across time zones.

✅ Deliver amazing support – Respond to customer questions with accurate, helpful answers (mainly via email).✅ Become a product expert – Learn our platform inside out so you can confidently support our users.✅ Investigate & escalate – Identify bugs or technical issues and pass them to our Tier 2 team when needed.✅ Collaborate – Work with Product, Sales, and other teams to ensure customers are always in good hands.✅ Suggest improvements – Share product feedback that could enhance the user experience.✅ Keep things moving – Manage multiple requests, maintain high response rates, and meet service KPIs.

✔ Communicate clearly and confidently in English – both written and spoken.✔ Are tech-savvy and quick to pick up new software tools.✔ Love solving problems and thinking critically.✔ Are organized, proactive, and can manage your time well.✔ Enjoy working on-site and being part of a collaborative team.✔ Have a customer-first mindset and love helping people succeed.✔ Are comfortable working afternoon shifts (2–10pm) several times per week to support US-based customers.

💻 Inspiring product – Work with a platform that’s as powerful as it is loved by users and employees alike.🏢 Fantastic workspace – Join us in our brand-new Prague office (DOCK IN, Prague 8) with ergonomic setups, snacks, fruits 🍎, and space for both focus and fun.🎉 Culture & community – Enjoy regular team events, happy hours, lunches, and more.🌴 Work-life balance – 5 weeks of vacation, birthday day off, 3 sick days, meal vouchers, and Multisport card.💻 Tech gear – Work with the latest hardware, including a MacBook Pro M3.📈 Equity – Get a stake in our success with NYSE-traded stock options.🚀 Career development – Whether you want to grow within support or pivot into another department, we’ll help you get there.🌍 Inclusive culture – We celebrate diversity and encourage everyone to bring their authentic selves to work.

If you’re passionate about supporting users, solving problems, and building your career in a fast-paced tech company, we’d love to hear from you.

📧 Apply now and help us shape the future of digital intelligence at Similarweb!

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