As a Deployment Specialist, you will be focusing on deploying updates and managing content using Adobe Experience Manager (AEM) and overseeing our web performance and security through the Akamai suite of tools. This entry-level position is designed for someone who is passionate about web technologies and is eager to develop skills in a dynamic and supportive environment.

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible!  CM new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

You will:

• Deploy and update content on our web platforms using Adobe Experience Manager (AEM).
• Configure and manage caching, security, and other settings in Akamai to enhance website performance and security.
• Monitor website performance metrics and respond to issues related to content delivery and performance.
• Collaborate with development teams to integrate new features and updates into the production environment efficiently.
• Participate in the planning and execution of web projects, ensuring compliance with best practices.
• Assist in the troubleshooting and resolution of issues related to AEM and Akamai during and after deployment.
• Maintain documentation for system configurations, updates, and best practices.
• Seek out and advocate for process enhancements to enhance communication, minimize quality concerns, and streamline operations.
• Effectively collaborate with remote team members, global offices, and external partners across various time zones.

You have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills.
• Willingness to learn new technologies and adapt to changes.

Nice to have:

• 1-3 years of operational support experience
• Basic understanding of content management systems, preferably Adobe Experience Manager (AEM).
• Familiarity with CDN technologies, particularly Akamai, is a plus.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx