About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is based in San Francisco, CA. If you travel to a Center of Energy, you’ll be able to work out of our office spaces while you connect and collaborate with your team. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! As we enter this next phase of growth, we are in search of a Director, Business Intelligence & Data Strategy.

The global Information Technology (IT) Function leads initiatives to align IT and Business Strategy, optimize end-to-end business processes, and leverage IT investments. These efforts enhance the competitive position of LogicMonitor through IT-enabled processes. The team also delivers cost-efficient Information Technology applications, infrastructure, and project services.

You will report directly to the CIO and lead the enterprise Data, Information, & Analytics (DIA) Service Line. This role is key to helping LogicMonitor accelerate growth by overseeing the DIA services, establishing a robust data foundation, and driving the development of scalable, effective capabilities with a strong return on investment. Your expertise and leadership, along with cross-organizational influencing skills, are crucial for developing and scaling data and analytics capabilities. This position is integral to LogicMonitor's multi-year IT transformation giving you an amazing opportunity to make your mark on LM. 

Here's a closer look at this key role:

• Transform the analytics landscape across LogicMonitor to the latest technology capabilities in a robust, cost effective manner with a high return on investment 
• Lead collaboration with business executives and IT leaders to develop and deploy DIA service line roadmap and strategy 
• Manage service strategy, technology roadmaps, & associated solution selection methodologies, using influence to drive business adoption of solutions 
• Develop technology roadmaps and champion technology lifecycle management
• Establish master and transaction data management roadmap and strategy - enable appropriate governance framework (people, process, and tools) 
• Oversee process maturity and technology for our service, advancing both to meet evolving business needs, ensuring the technical viability of existing solutions, and prioritizing system retirement based on business risk.
• Develop global resourcing & skill strategy to ensure achieving operational, project and DevOp commitments 
• Negotiate service level agreements with business partners, and yourself and others accountable for consistently meeting commitments 
• Evaluate service level performance, identifies issues, and develops plans to address shortcomings
• Demonstrate a detailed understanding of service management processes, service level agreements and contracts, and assess whether they are appropriate for the agreed upon service level targets 
• Monitor and report on service levels, and periodically reviews them with business partners to ensure they continue to meet business needs 
• Ensure service is managed with a business and lifecycle focus 
• Proactively seek customer strategy and feedback to improve service effectiveness and performance 
• Liaise with process and service owners (strategy, design, transition, operations) 
• Think freely to exploit technological advances that address business needs
• Determine and provide appropriate level and type of analytics and insights to make sound financial decisions

• Education & Experience: 

  • Bachelor's degree in Computer Science, Engineering, Statistics, Technical Science, MBA preferred 
  • 10-15 years of experience, including leadership with hands-on data management 

• Technical Qualifications: 

  • Statistical modeling, machine learning and optimization as a data scientist or team leader 
  • Understanding of data preparation, machine learning, deep learning, and natural language processing. Ability to evaluate modeling approaches, and familiarity with development practices including testing, code design, complexity, and optimization
  • Knowledge in AI related frameworks 
  • Experience using Snowflake in collaboration with other data visualization tools
  • Experience with deploying cloud analytics capabilities 

• Qualifications:

  • Demonstrated leadership with strategic influencing, decision-making, negotiation, and conflict resolution skills. Effective relationship building and management both internally and externally
  • Strong understanding of data methods to drive future business requirements, with the ability to comprehend implications of technology solutions
  • Forward-thinking with a passion for process improvement, optimization, and process standardization
  • Ability to instill a strong customer service and business-oriented ethic in the entire team. Outcome-oriented thinking for conceptualizing solutions and impact
  • Thorough knowledge of database management and data manipulation. Proven success in a highly matrixed environment
  • Strong bias for action and a track record of delivering results in complex and fluid environments
  • Comfortable interacting with higher management, possessing composure and the ability to influence and negotiate. Interpersonally and politically savvy
  • Successful management of change deployment, considering structural, strategic, and cultural factors
  • Excellent analytical and decision-making abilities. Proven global program management skills, from idea inception to completion and thorough evaluation 
  • Capable of leading organizations and projects across a diverse customer base, adept at handling ambiguous and conflicting customer requirements and expectations
  • Experience in working with staff-augmented vendors and strategic partners to deliver secure solutions to customers on time
  • Experience developing/managing technology roadmaps & associated solution selection methodologies

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 04/01/2024

#LI-TD1 #BI-Hybrid #LI-Hybrid

LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.