Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. 

The Team

Deliveroo Editions is our solution to ensure that our customers have access to the best of the food scene no matter where they live. We operate these bespoke, delivery-only, kitchens designed to host a locally curated selection of restaurants across the globe, and have big plans for more of the same. 

The Role

As the Operations Associate, you will be working with the Site Manager & Assistant Manager and taking responsibility for the whole site when on shift. From maintaining the kitchens to ensuring the smooth running of all the delivery operations working alongside our Restaurant Partners to improve their day-to-day business. As well as behind the scenes functions, we will also need you to be comfortable in a guest-facing context as we operate some dine-in areas within our Editions sites and be comfortable in a Front Of House environment, with a smile on your face and a willingness to help, is crucial.

Working with a wider team you will be tasked with improving kitchen efficiencies overall, from prep time and service time to Food Safety & Hygiene standards, you will have a huge influence on maximizing the profitability of the restaurant brands by using your expert knowledge to suggest labor control and stock control, amongst other innovative suggestions.

You will be working alongside the Site Manager & Assistant Manager, whilst working closely with up to 10 Head Chefs and their kitchen staff.

Responsibilities

•  Ensure the site is fully functional at all times, from maintenance issues to meeting health and safety standards, as well as food hygiene standards across every kitchen and managing stock deliveries.
• Liaise with our restaurant account management and rider operations teams to improve our overall site performance, for both customer and restaurant brands
• Support the head chefs to ensure maximal operational efficiency, through labor costs, stock control, and service/prep time.
• Lead on training, development, and progression in all areas on site for the benefit of the restaurant brands.
• Manage the logistics of the whole site, from prep, receiving orders, stock deliveries, ordering and staffing costs, and P&L. 
• Manage conflict, operational and logistical challenges, and deal with multiple situations regarding service standards at any one time when on shift. 

Requirements

• Minimum of 1 year experience in a fast-paced hospitality environment, whether this be contract catering, operations, events, or restaurants.
• Deliveroo is a weekend and late night company in the hospitality industry, it is essential for you to work shift work, including weeknights and weekends. Typically 2 out of 3 weekend nights you will be required on shift and Friday & Saturday evenings are our busiest time of the week.
• Physically demanding, you must ensure all deliveries are ready for pick-up by our riders, coordinate with multiple kitchens, and audit Restaurant Partner kitchens weekly, it's non-stop.
• Comfortable in a guest-facing context, we operate several dine-in areas within our Editions sites so being comfortable in a Front Of House environment, with a smile on your face and a willingness to help, is crucial. 
• Can do, never give up attitude and the desire to grow and succeed with one of the world's fastest-growing food-tech companies.
• Fluency in English

Benefits and Diversity 

• 25 days of Annual Leave
• Comprehensive medical insurance 
• Annual flight allowance (for employee only)
• Free Deliveroo Plus - Free delivery and access to special offers
• Maternity and paternity benefits
• End-of-year parties & regular social events
• An extremely fun team to work with!

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. 

We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing scaleups around.