At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne. 

We’re looking for a dedicated individual to join our Enablement Operations team within the wider Merchant Operations group. Your primary tasks will be managing a range of operational processes and workflows, such as helping to ensure the successful onboarding of new customers, handling migrations to and away from GoCardless or the seamless upgrades of existing customers.

Location

London, UK

Hybrid - at least 1 day a week from the office

What excites you

• Process driven work at varying levels of complexity
• Digging into the details to ‘crack’ a problem and proactively identifying issues
• Delivering excellent service to our customers and partners
• Spotting improvement opportunities and working alongside your manager to implement these
• Working cross functionally to ensure the best experience and outcome for our customers as our processes scale and adapt

Based in our London office, you will interact with a number of different teams across the company, such as Customer Support, Customer Success, Billing, Compliance and Engineering. You will also be the main point of contact for the Customer teams regarding operational queries around getting customers ready to use our product, so being able to communicate in a clear and concise manner is imperative.

What excites us

• You’ve worked in a customer facing role, and are committed to delivering a great service to all of our customers
• You have exceptional attention to detail, are organised and diligent
• You don’t lose focus and always look for ways to improve - even if the task is repetitive
• You’re a fast learner and not afraid to ask when you don’t know the answer
• You are keen to share knowledge
• You can prioritise multiple tasks and switch between them effortlessly
• You have an immense sense of ownership and proactively fix problems when they occur
• You are a problem solver and have the patience to identify discrepancies and root causes - even if it takes time and you have to dig deep
• You like to dive into details to find the right answer and always follow through to the end
• You have excellent written and verbal communication skills

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity -all permanently employed GCs get equity to help you make a valuable contribution 
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work. 

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2022;

Female Employees - 46%

Ethnic background - 32%

Identify as LGBTQIA - 10%

Neurodivergent - 9%

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.