Candidates for this position are required to be based in Galway and will be expected to comply with their team's hybrid work schedule requirements. Relocation support is provided for candidates with work authorization in Ireland. Please note that immigration sponsorship is not provided. Applicants must be legally authorized to work in Ireland without the need for current or future visa sponsorship.

Who we are:

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 18 million items across home furnishings, decor, home improvement, housewares, and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery.

Wayfair runs the largest custom e-commerce large parcel network in the United States, approximately 1.6 million square meters of logistics space. The nature of the network is inherently a highly variable ecosystem that requires flexible, reliable, and resilient systems to operate efficiently. Tech Support OMS Order Wizards and Application Service Engineering L1 plays an important role in providing technical assistance to Wayfair’s global fulfillment platform through tickets, emails, instant messaging and remote support interactions. They pride themselves on their system knowledge within our order management system and work to consolidate theme issues into problems that they escalate to help stabilize/improve our end users.

What you’ll Do:

• Manage backlog of tickets within Service Now where you'll resolve/merge issues appropriately
• Provide technical support for critical business applications which enable our order management processes.
• Train, build and share knowledge with our partner support teams that enable them to better support their stakeholders and solve issues.
• Consolidate Tickets into problems and escalate problems to be addressed and resolved by development teams appropriately
• Work with our Problem Managers to ensure that our Known Error Database is current and maintained.

What you’ll Need:

• Minimum 1 year of experience in supporting software tools and systems in an e-commerce company
• Proactive and complex problem solver. Quickly recognize inefficiencies, assess conditions & work with service ownership of developing an advantageous solution.
• High technical aptitude. Able to understand high-level technologies in a business class and is seen and valued as a subject matter expert.
• Proficient SQL - Experience constructing statements/scripts to manipulate data to help remove roadblocks/obstacles that may be impacting workflows.
• Institutional Knowledge, especially the lige cycle of an order.
• A history of strong cross-functional collaboration with technical and non-technical teams.
• Plays an active role in promoting our commitment to diversity and inclusion internally, creating an environment that fosters community and belonging within the team.

 Additional Requirements-

This role is essential for maintaining the smooth operation of Wayfair's order management tools and ensuring that our Customer Service team can continue to delight our customers with efficient and effective service. There will be PTO blackout times during major sales events and peak times (i.e. Wayday, Black Friday and other days as communicated from management). If you have the skills and experience we're looking for, we'd love to hear from you.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.