Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

This is an exciting and unique opportunity for a 12 month contract to get the experience of joining a high growth SaaS company and work directly with the R&D senior leadership team.

In this role, you’ll have an opportunity to work directly with strategic, driven and fast paced leaders within the R&D function of Intercom. These leaders are critical to the success of the company and are looking for EA who can work with them to support and enable them to do their best work. The ideal candidate will have a passion for strategic partnership and have the ability to take responsibility and ownership of a wide variety of tasks to support the Leaders. You will thrive working with a high level of autonomy and initiative to ensure the maximum efficiency. This exciting role requires an ability to proactively anticipate needs, think critically as well as strategically to offer high impact solutions for your leaders as well as part of our global EA team.

A more detailed view of what you can anticipate to be working on:

• Direct support to R&D Leaders, understanding their strategic priorities to help deliver them and that of the company in managing their needs accordingly, often juggling many requests at once
• Transactional support including calendar management involving high-volume/complexity, frequent re-prioritization of meetings and the ability to strategically prioritise access to your Leaders as well as managing rituals and rhythms within team(s)
• Owning or supporting on projects at times with strategic focus with the project management of major/cross-functional tasks to assist with the asks of your Leaders or the EA team by collaborating with stakeholders
• Supporting your Leaders to ensure they don’t miss those important employee updates and milestones (including performance reviews, interversaries, celebrations etc.)
• Booking global travel, coordinating and preparing clear details to ensure a seamless experience for the Leader(s)
• Helping to thoroughly understand the world of your leaders, asking questions and doing the necessary research and reporting on various needs relevant to the Leader which can mean a quick turnaround
• Striving to deeply understand the EA team's goals to achieve together as a team or individually
• Work with other team members on larger projects as well covering in the event of leave
• Other miscellaneous tasks from time to time 
• This is a one year contract.

This role is the right fit if you have unbelievable organisational skills, you're curious, love to learn and grow by asking great questions with a creative, problem-solving edge. 

You seek information beyond what is plainly presented to you, with an aim to understand your Leader(s) goals and actively find ways to be helpful in executing these goals. You should be enthusiastic and eager to help wherever you can, and do whatever it takes to ensure progress, while being friendly, collaborative and approachable.

You should also have:

• 3+ years experience supporting a number of Senior Director, VP or General Manager in a fast-paced work environment
• Ability to initiate complex, high-level, multi-phase tasks and see them through to completion with minimal assistance
• High bar for professionalism and confidentiality
• Superb transactional skills and a knack for noticing and remembering details
• Dependable and consistent as well as strong in planning, priority setting and execution
• Excellent research skills, ability to research anything effectively
• Ability to calmly deal with ambiguity and ambiguous situations as they arise
• Be consistent in the delivery of the core EA skills around transactional items, calandra management etc.
• Communicate effectively and efficiently with various stakeholders in various forms of communication tools i.e. email, slack, verbally
• Capability and desire to flex communication style to meet different stakeholder needs
• Be able to prioritise workload to manage multiple requests from Leaders or stakeholders at the same time
• Familiarity with Gmail, Google calendar, Google Drive, Slack, mobile software etc.

• A strong interest in technology and some experience in this area
• Be a career driven EA who is looking to set a high standard of excellence as an EA
• Be self-motivated, independently driven and thrive in a dynamic and fast-paced environment.

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary in a fast-growing start-up
• We serve breakfast and lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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