Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.

Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike.Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market. Shipping over 200 product improvements every year, Intercom is bringing AI features to market before anyone else.

What will I be doing? 🚀

This is an exciting and unique opportunity to join a high growth SaaS company and work directly with the R&D senior leadership team.

In this role, you’ll have an opportunity to work directly with strategic, driven and fast paced leaders within the R&D function of Intercom. These leaders are critical to the success of the company and are looking for EA who can work with them to support and enable them to do their best work. The ideal candidate will have a passion for strategic partnership and have the ability to take responsibility and ownership of a wide variety of tasks to support the Leaders. You will thrive working with a high level of autonomy and initiative to ensure the maximum efficiency. This exciting role requires an ability to proactively anticipate needs, think critically as well as strategically to offer high impact solutions for your leaders as well as part of our global EA team.

A more detailed view of what you can anticipate to be working on:

• Direct support to R&D Leaders, understanding their strategic priorities to help deliver them and that of the company in managing their needs accordingly, often juggling many requests at once
• Transactional support including calendar management involving high-volume/complexity, frequent re-prioritization of meetings and the ability to strategically prioritise access to your Leaders as well as managing rituals and rhythms within team(s)
• Owning or supporting on projects at times with strategic focus with the project management of major/cross-functional tasks to assist with the asks of your Leaders or the EA team by collaborating with stakeholders
• Supporting your Leaders to ensure they don’t miss those important employee updates and milestones (including performance reviews, interversaries, celebrations etc.)
• Booking global travel, coordinating and preparing clear details to ensure a seamless experience for the Leader(s)
• Helping to thoroughly understand the world of your leaders, asking questions and doing the necessary research and reporting on various needs relevant to the Leader which can mean a quick turnaround
• Striving to deeply understand the EA team's goals to achieve together as a team or individually
• Work with other team members on larger projects as well covering in the event of leave
• Other miscellaneous tasks from time to time 
• This is a full-time position. 

 

What skills do I need? 📖

This role is the right fit if you have unbelievable organisational skills, you're curious, love to learn and grow by asking great questions with a creative, problem-solving edge. 

You seek information beyond what is plainly presented to you, with an aim to understand your Leader(s) goals and actively find ways to be helpful in executing these goals. You should be enthusiastic and eager to help wherever you can, and do whatever it takes to ensure progress, while being friendly, collaborative and approachable.

You should also have:

• 3+ years experience supporting a number of Senior Director, VP or General Manager in a fast-paced work environment
• Ability to initiate complex, high-level, multi-phase tasks and see them through to completion with minimal assistance
• High bar for professionalism and confidentiality
• Superb transactional skills and a knack for noticing and remembering details
• Dependable and consistent as well as strong in planning, priority setting and execution
• Excellent research skills, ability to research anything effectively
• Ability to calmly deal with ambiguity and ambiguous situations as they arise
• Be consistent in the delivery of the core EA skills around transactional items, calandra management etc.
• Communicate effectively and efficiently with various stakeholders in various forms of communication tools i.e. email, slack, verbally
• Capability and desire to flex communication style to meet different stakeholder needs
• Be able to prioritise workload to manage multiple requests from Leaders or stakeholders at the same time
• Familiarity with Gmail, Google calendar, Google Drive, Slack, mobile software etc.

Bonus skills & attributes 🙌

• A strong interest in technology and some experience in this area
• Be a career driven EA who is looking to set a high standard of excellence as an EA
• Be self-motivated, independently driven and thrive in a dynamic and fast-paced environment.

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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