• Are you curious, excited by experimentation and always looking for a better way of doing things?
• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?
• Do you want to have the opportunity to high-growth environment with a fast-paced and collaborative culture where you will work with some fantastic clients and partners?

If so, we would love to hear from you!

This is a great opportunity to support Modulr, the fastest growing payments business in the UK and Europe, in our ambition to scale effectively while maintaining robust, compliant, and efficient financial crime operations.

We are seeking a candidate based in India to align with our “Office First” strategy, while collaborating with a geographically distributed team that supports both our UK and European entities.

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.  

We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We have two routes to market. Our Core Business Payments product allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS to automate payments. Our Vertical Solutions targets a growing range of industry verticals which directly connect their IT platforms to our APIs and webhooks. We solve complex payment problems for hundreds of clients in a range of industries, including Travel, Lending, Wage Advance, and Investment & Wealth.  

We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in multiple currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.  

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.  

Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai. 

Modulr values

• Building the extraordinary; going that extra mile.
• Owning the opportunity; be passionate and proud of the time you invest.
• Move at pace; reach goals faster whilst supported on your career journey.
• Achieve it together, working collaboratively and being a Modulite.

The role

The Financial Crime Operations function executes processes to mitigate risks to Modulr as they relate to Money Laundering/Terrorist Financing, Fraud, Sanctions, and other Financial Crime risks (such as Anti-bribery & Corruption).  

An essential part of any operation, but especially first line risk functions, is to ensure the teams have consistent, good quality, processes & procedures that set out how we do things and that also highlight operational risks and the control environment employed to mitigate them. These are then supplemented with training material and a quality & competency framework.

The Financial Crime Analyst (Training & Quality) will undertake quality checking activities across Monitoring & Screening (Fraud) and CDD (onboarding & Refresh), for all India-based colleagues. Based on the outcomes of these checks, the analyst will provide constructive feedback and deliver relevant training to enhance colleague capabilities, quality metrics and continuous improvement. Additionally, they will produce and maintain operational documentation that is accurate, current, and reflective of the function’s responsibilities, activities, and controls.

As part of the role, you will help drive continuous improvement for the Operations function with a continual focus on efficiency and effectiveness. In addition, you will represent the function on significant Quality initiatives or business-wide projects and programmes working with our onshore Quality colleagues already in role.

Key Responsibilities:

• Conduct Quality checking across Monitoring & Screening & CDD activities to ensure accuracy, consistency & adherence to regulatory standards.
• Training & Documentation: Create & deliver comprehensive training activities & materials to ensure smooth adoption by operational teams
• The individual will be responsible for ensuring adherence to the Quality & Competency Framework, actively contributing to the full lifecycle of an analyst’s quality journey. This includes defining & supporting the approach & activities for onboarding, meeting training requirements, achieving & maintaining competency & delivering ongoing quality assurance.
• Help ensure processes & touchpoints are efficient & seamless with a culture of continuous improvement. You will proactively identify & lead on opportunities to improve Quality & operational efficiency of the team helping Modulr to deliver high quality service & outcomes.
• Deliver clear, concise & actionable quality reporting that highlights key trends, performance insights & areas for improvement across Monitoring & Screening & CDD activities.
• Stakeholder Engagement: Work closely with Operations, Compliance, Product & Tech to ensure alignment & readiness across all impacted teams.

About you: 

• You have experience in operating in a highly regulated environment, with experience of quality assurance activities and continuous improvement that drives efficiencies and effectiveness.
• Attention to detail with evidence of strong planning and delivery capabilities
• Good communication and influencing skills, comfortable in being open to challenge but maintaining your position where appropriate
• You’re structured and organised, able to handle the competing pressures of immediate tasks alongside longer term projects.
• You enjoy sharing your knowledge and sharing your ideas about how we can improve.
• You are focused on delivering a great service to “customers,” whether they are clients of Modulr, regulators, internal stakeholders, or broader industry participants.
• You love rolling up your sleeves and doing whatever is required to achieve the goals of the operations team and wider business.
• You are inquisitive and take proactive approach to problem solving and issue resolution.

Skills and experience:

• Experience of working in financial services with good working knowledge of financial crime with a focus on quality, training & continuous improvement.
• You should have an understanding of the regulatory landscape Modulr operate in.
• Excellent communication & reporting skills, capable of producing clear, concise & actionable insights.
• Assessing the adequacy and effectiveness of measures, controls and procedures put in place to ensure compliance with regulatory obligations. 
• Proficiency in documentation & framework management, ensuring operational materials are accurate, current & aligned with functional responsibilities

ModInclusion

At Modulr, we are working hard to build a more positive diverse and inclusive culture that helps everyone to feel they belong and can truly bring their whole self to work. Not only is it the right thing to do for everyone in the Modulr team, it’s also the right thing to do for our business, the community we operate in and attracting future talent. As part of our approach, we actively welcome applications from candidates with diverse backgrounds.

By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role.  This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for.  You can ask us at any time to remove your CV from our database by emailing peopleops@modulrfinance.com – but please note that this means we will no longer consider you for the role you have applied for.