We’re looking for a FinCrime Quality Specialist to join our growing FinCrime Quality team in Tallinn. This role is a unique opportunity to have an impact on Wise’s mission, grow as a compliance specialist and help save millions more people money. The role is in the FinCrime Quality Team focused on the quality of the AML Investigation team.

Role/job purpose:

FinCrime Quality Specialist purpose is to maintain a high and consistent level of quality across agents, specialists, vendors and product, based on agreed processes, frequency and methodology. The role requires being responsible for checking and improving FinCrime operations and Vendors work quality and efficiency through reviews, feedback and improvements of the processes

Requirements:

• You’re analytical: you are comfortable working with data, noticing patterns, trends and things of note and you can draw meaningful conclusions from them. You can use this to solve problems, make decisions and provide recommendations to your leads, colleagues and other stakeholders of your job.
• You’re  able to detect and solve problematic cases and/or processes, and escalate them as needed.
• You’re experienced. You have either a FinCrime area (For example AML subteams, Fraud, Chargebacks) or Quality Assurance backgroundYou’re a great communicator.
• You’ve got impeccable verbal and written English skills and you’ve worked internationally, cross-team, or cross-geo before so you’ll quickly pick up on how best to communicate effectively across different cultures, time zones, and whatever else.
• You also welcome an open feedback culture, happy both giving and receiving feedback to or from anyone in the organisation. On top of this, you’re able to adapt to Wise type of communication.
• You pay attention to details, when completing tasks you’re thorough and accurate
• You’re punctual, well organised and able to divide your time between specific activities in order to get things done.
• You’re autonomous. You’re able to work independently and take decisions in main problem solving casesYou’re reliable, adaptable and display commitment to the team’s goals.
• You’ve got some tech skills. You have a good command of Google Workspace (Email, Calendar, Drive, Docs, Sheets, Slides), Office suite (Word, Excel) and Confluence, beginner Looker.

Responsibilities

• Maintain comprehensive knowledge of the AML, Fraud, Chargebacks, Partner RFI and/or Sanction processes and procedures;
• Create, organize and improve AML, Fraud, Chargebacks, Partner RFI and/or Sanction teams standardized Quality processes for agents, vendors and products;
• Conduct regular quality checks on agents, vendors and products, to assure work quality;
• Accompany quality assessments with meaningful and constructive feedback, while helping agents, vendors and product to improve their quality performance with specific instructions;
• Follow and adhere internal and external SLAs and KPIs, individually and within the team level;
• Help Wise accomplish its objectives by bringing a systematic, disciplined approach to evaluation and improvements of the quality of AML, Fraud, Chargebacks, Partner RFI and/or Sanction teams, vendors and product;
• Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards;
• Report AML, Fraud, Chargebacks, Partner RFI and/or Sanction team’s, Vendors’ and product performance to relevant stakeholders;
• Contribute to the team culture in a positive manner;
• Effectively working through Quality reporting tasks maintaining speed, quality and consistency of report management;
• Act as an objective source of independent advice to ensure quality, legality and goal achievement in AML, Fraud, Chargebacks, Partner RFI and/or Sanction processes, vendors and product.

What do we offer: 

• Starting salary: 2350 EUR/ month
• Company Restricted Stock Units in a profitable company
• Numerous great benefits in our Tallinn office

Key benefits:

• Hybrid working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible. We strive to come to the office 2-3 times/week
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply for the latest by 26th of January by submitting your CV and Cover Letter.

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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