About us:

Our team was born in October 2022 and since then we have been helping compliance teams with monitoring the quality of their outsourced work. We play one of the key roles in identifying improvement areas and keeping risks surrounding the area under control. This ultimately ensures a positive customer experience and helps us to stay compliant with the regulatory requirements. 

Job description:

As a Team Lead in our Vendor Quality team, you will play a key role in developing a highly effective team of QA Specialists. One of your main goals will be to support the growing outsourcing needs of operational teams by steering your team’s performance and efficiency. You will work closely with a variety of Stakeholders: operational, learning and development, third-party management and knowledge management teams to ensure smooth-running operations and high impact on business metrics. You will have the opportunity to participate and drive various impactful QA projects that will ultimately help us to shape and improve the QA team operations.

Responsibilities

• Develop and communicate clear KPIs to your team, ensuring alignment with overall organizational objectives. Analyse KPI data to identify trends, patterns, and areas of improvement;
• Lead or participate in various types of Quality team-related projects; 
• Build connections between team members as well as cross-team and facilitating collaboration. Identify new collaboration opportunities on the team and cross-team level;
• Participate in quarterly planning as an active contributor by providing clear overview of team performance, blockers, and achievements. Support and guide the team during the execution phase; 
• Manage team workforce and forecast to achieve proper control coverage and smooth operations; 
• Hiring and onboarding new Quality and Senior Quality Specialists in their role and the team, and support them throughout their journey;
• Develop your team members through meaningful conversations, 1×1s, feedback session, coaching and mentoring;
• Act as a contact point for the Vendor area’s Quality Management topics for Internal and External parties;
• Ensure that Vendor QA processes are aligned with the existing Vendor QA Framework;

Requirements:

Must have:

• Excellent written and verbal English skills;
• Expresses themselves clearly, knows the audience and follows critical channels;
• Communicates with confidence;
• Team management;
• Performance management and tracking team KPIs;
• Forecasting and planning capacity;
• Process improvement-oriented mindset;
• Problem-solving;
• Ability to adapt to Wise tone of voice;
• Excellent personal and team time management;
• Goal setting practices;
• Data security procedures;
• FinCrime relevant policies;
• Onboarding procedures;
• Can prioritize, identify, and adopt solutions around the big picture to include collateral effects on other teams and processes;
• Google Workspace (Email, Calendar, Drive, Docs, Sheets, Slides)
• Zoom;
• Slack;
• Confluence;

Nice to have:

• Project management skills and Jira;
• Looker or other BI tool experience;
• Knowledge of FinCrime procedures; 
• Greenhouse;
• Klaus;

What do we offer: 

• Starting salary: 2900 EUR 
• Company Restricted Stock Units
• Numerous great benefits in our Tallinn and Budapest office 

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply the latest by 29th February by submitting your CV and Cover Letter. In your cover letter, please answer the following questions:

• What would you consider unique to you and your leadership style?
• What relevant experience are you bringing to this role based on the job description?

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We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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