If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are seeking a detail-oriented and proactive analyst to join our Fintech Payments Performance team. Do you thrive at the intersection of data, strategy, and partnerships? Are you excited by the challenge of ensuring seamless payment experiences across multiple regions and methods? Do you want to help scale a global payments ecosystem by analysing performance, driving partner collaboration, and supporting strategic initiatives? If your answer is YES, and you’re ready to be part of a high-impact team that powers payments for millions of users worldwide, we’d love to meet you!

THE JOURNEY

• Monitor, analyse, and report on payment performance metrics (approval rates, costs, latency, error codes) across different markets, Payment Service Providers (PSPs), and payment methods.
• Create and maintain dashboards, tables, and visualisations in Looker (and similar tools) to provide clarity on KPIs, SLAs, and partner performance.
• Investigate and resolve payment performance issues - acting as the first escalation point, driving internal/external alignment, and ensuring timely resolutions.
• Scope and support the enablement of new payment methods and providers, driving performance, regulatory compliance, and market expansion.
• Conduct impact assessments and reconciliation analyses to evaluate new initiatives, performance issues, and cost implications.
• Collaborate with product and finance to provide insights, support initiatives, and ensure alignment between performance and business goals.
• Lead and contribute to calls with internal regional teams and external PSPs; prepare structured documentation, performance reviews, and action plans.
• Stay ahead of payments trends and industry shifts (regulatory, technical, or market-related) to anticipate impacts and inform strategy.

WHAT YOU WILL BRING TO THE RIDE

• 1-3 years of experience in payments, fintech, analytics, or partner management (internships and entry-level experience count).
• A Bachelor’s degree in Business, Economics, Mathematics, Engineering, or a related field.
• Strong analytical skills with proficiency in SQL; familiarity with Python or other analytical tools is a plus.
• Experience with BI tools such as Looker, Tableau, or similar.
• Good communication and stakeholder management skills - comfortable presenting insights to both technical and business audiences.
• Curiosity and a problem-solving mindset, with a desire to learn and grow within payments and fintech.
• Proficiency in English.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!