If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a Fleet Partner Account Manager in the Operations Team, you will be managing outsourcing companies, negotiating win-win solutions, building long-term relationships for the company, taking care of our partners, auditing, onboarding, and making sure that our partners have best-class experience.

THE JOURNEY

• Build long-term effective relationships with our strategic key fleet partners in order to reassure excellent execution and best-class experience for our providers
• Reassure constant improvement of the key metrics and performance of fleet partners with whom we are cooperating
• Act as a mentor, coordinate, analyze and provide onboarding sessions, re-training sessions for the stuff of our fleet partners in order to reassure high level of knowledge and the highest quality outcome possible
• Lead and coordinate dedicated marketing campaigns for our platform along with dedicated events
• Reassure proper execution on the fleet partner side of our requirements by constant looking for improvement areas, development areas
• Verification, and constant improvement of courier operations processes
• Constantly raising the bar in order to improve Operations in Poland
• Negotiating and Building long-term relationships with outsourcing companies
• Be in charge of Couriers fleet organization 
• Responsible for recruitment, training, and onboarding of Fleet Partners
• Preparation of onboarding materials, playbooks
• Be responsible for Glovers contracts and documentation 
• Support Fleet Partners with possible queries and FAQs
• Analyze fleet's progress and develop reports to track and create improvements 
• Support Operations Manager with fleets reports and metrics about the operations

WHAT YOU WILL BRING TO THE RIDE

• 2-3+ years of experience in sales, account management, customer service or vendor management
• Great people and leadership skills
• Creativeness, proactiveness, and willingness to improve metrics by looking at short-term and long-term solutions
• Ability to manage multiple projects simultaneously, delivering high-quality results, never missing deadlines
• Ability to concentrate and deliver value in an ambiguous environment
• Negotiations and communication skills on a high level
• Excel & Google Sheets proficient knowledge is a must
• SQL knowledge nice to have
• Vendor Management or previous experience in managing outsourcing companies would be an advantage

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!