Job Description 

The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners. You will work within our fraud operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and highlight areas of improvement for our product and data science teams. For you to succeed in this role, you must have analytical skills, focused on completion of task and be supportive of everyone on the team.

What you will be doing?

• Reviewing customer claims at an order level to identify behavioural data that can be indicative of whether the customer is an abuser or not, i.e. check photos for incorrect items, lateness for late claims, kitchen-to-customer time for cold food etc.
• Combining and considering a range of signals to build a more comprehensive picture of the customer and submitting individual assessments in a timely manner. 
• Make a call as to whether the customer was an abuser or not, basing your decision on the information available for both the claim and the order level, as well as on the customer’s history with Deliveroo to date.
• Provide feedback on customer care policies, and potential gaps in our fraud and abuse detection and prevention methods.
• Supporting other ad hoc back-office tasks relating to fraud and abuse prevention. 
• You will be reporting to Fraud Operation Lead.
• This is a Hybrid opportunity, working in UK Shift.

What you will need?

• 1+ years of experience in a fraud prevention role at the merchant or issuer level.
• Skills to collate data from multiple sources, including data dashboards, to decide an outcome.
• A curiosity to learn and develop in the fraud and abuse domain. 

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.

Benefits

At Deliveroo, we believe that our employees are our most valuable asset. We are committed to providing a comprehensive benefits package that supports their well-being, financial security, and work-life balance. Join our team and enjoy your benefits such as Health Insurance for for you and your eligible dependents including parents, Gym reimbursement, Paid time off, Professional development.