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About the Position:

Showpad is seeking a Global Director, IT to define and execute our global IT strategy and service delivery model. This role is responsible for leading global IT infrastructure, cloud operations, enterprise systems, end-user experience, cybersecurity, and service delivery to ensure secure, scalable, and high-performing technology across all regions. This leader will align IT initiatives with corporate objectives, drive digital transformation, and build a high-performing global IT organization, that enables operational excellence, scalability, and business growth while working closely with the company leadership worldwide.

Key Responsibilities

• As a member of the Senior Leadership Team, own and execute Showpad’s global IT strategy and multi-year roadmap, aligning technology initiatives with corporate goals and long-term business priorities
• Lead global IT operations, including infrastructure, cloud platforms, enterprise applications, network performance, and end-user computing environments
• Ensure reliable, secure, and scalable IT services that support employees and business operations across North America, Europe, India, Australia as well as future global regions
• Drive digital transformation initiatives to modernize enterprise systems, enhance automation, and improve service delivery and operational efficiency
• Lead and develop high-performing, geographically distributed IT teams, fostering a culture of accountability, innovation, and continuous improvement
• Establish and monitor service levels, KPIs, and operational metrics to ensure service excellence, transparency, and continuous optimization
• Strengthen Showpad’s global cybersecurity posture and ensure compliance with regulatory and security frameworks such as GDPR, CCPA, HIPAA, and SOC 2
• Lead complex, cross-functional IT initiatives and enterprise system implementations, including ERP, identity management, and infrastructure modernization
• Own global IT budget planning, forecasting, and cost optimization to ensure efficient resource allocation and financial discipline
• Negotiate and manage strategic relationships with technology vendors and service providers to maximize value, performance, and scalability
• Partner closely with executive leadership to align IT capabilities with evolving business needs and strategic priorities
• Provide regular reporting and strategic recommendations to the COO and executive team on IT performance, risk management, investment priorities, and roadmap execution

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, MIS, or related field; MBA preferred
• 15+ years of progressive experience in IT, including at least 5 years in senior IT leadership roles within a global organization
• Proven experience developing and executing enterprise IT strategy and leading large-scale transformation initiatives
• Deep expertise in enterprise applications, SaaS environments, cloud platforms (AWS, Azure, or GCP), network infrastructure, identity management, and cybersecurity
• Strong financial acumen with demonstrated experience managing global IT budgets, forecasting, and vendor contract negotiations
• Demonstrated success building, scaling, and leading global IT teams in fast-paced, high-growth environments, preferably within SaaS or technology organizations
• Strong strategic thinking and executive communication skills, with the ability to influence and partner effectively with senior leadership and cross-functional stakeholders
• Experience with IT service management and project delivery frameworks such as ITIL, PMP, or equivalent preferred
• Ability and willingness to travel internationally as needed