About the role

Habyt's mission is to enable access to housing, anywhere.. We develop and manage beautifully designed, community-driven, and technologically empowered living spaces to create a modern living concept. We are funded by top VC and Real Estate investors in Europe. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals - you are in the right place!

We are currently looking for a Guest Experience Intern to be a part of a high-performing team at our Boutique property, Habyt - The Waterfront, contributing to the optimization of revenue, occupancy, and average rate. You will be a Habyt brand ambassador delivering the level of service that produces guest satisfaction. Located by the Rummelsburger See in Berlin, Habyt - The Waterfront offers 144 Hotel Rooms and 92 Residential Studios.

If interested, please send us your most updated CV in English.

Your responsibilities

• Greeting guests and performing check-in and check-out duties
• Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
• Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfill the request or resolve the incident promptly
• Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift
• Communicating with the Sales team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
• Monitoring and maximizing room inventory to accommodate new sales leads and reservations
• Proactively encourage longer lengths of stay for in-house guests
• Proactively upsell to hit monthly team and individual targets
• Proactively looking for areas for development and improvement for yourself and others
• Updating guest data in the PMS and other IT systems as required
• Ensuring compliance with all SOPs and standards

Your qualifications

• A recent graduate from Hotel/Hospitality School with a maximum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment
• Independent with exceptional customer service and teamwork skills
• Understand the importance of teamwork as well as individual contributing towards a common goal
• Excellent interpersonal, written, and verbal communication skills
• A willingness to work on rotating shifts - 5 days per week including weekends and Public Holidays covering 7AM to 10PM business hours
• Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries and concerns professionally
• Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems

What We Offer

• Welcome Package: Get equipped from Day 1 with Habyt's Swagg
• Team Events: Have a blast at our regular Company & Team Events.
• Employee Discount: Get a discount for staying in one of our Habyt Properties.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!