About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

Making up 44% of the total workforce, the Customer Experience Group (CEG) is the largest department at Agoda. CEG’s purpose is to provide peace of mind for customers and partners by supporting them when they need us. To make that possible, we have the enabling teams known as Global Service Verticals (GSV) within CEG to improve the quality and efficiency of our support to customers and partners. These teams comprise of professionals from L&D, Talent Management, Project Management, Workforce Management & Analytics who work in a very data-driven environment, eager to move fast and learn through experimentation.

The Opportunity:

We are seeking a strategic and experienced Head of Internal Communications and Engagement to join the CEG Team at Agoda.. In this role, you will be responsible for developing and implementing effective internal communication strategies that promote employee engagement, in alignment with CEG’s goals & vision.

You will lead a team in creating compelling content, fostering open communication channels, and driving initiatives to enhance employee morale and satisfaction across the CEG organization at Agoda.

Where is this opportunity located?

This role will be based in our Bangkok office. We are on the hunt for great talent worldwide and will be more than happy to provide relocation as you ease into your role and life at Agoda.

How will you make an impact in this role?

• You will work closely with senior stakeholders, CEG leaders, and cross-functional teams to develop and execute comprehensive internal communication strategies that support CEG’s objectives and foster a sense of community and belonging amongst employees.
• Set your team’s long-term vision, strategy, and short-term goals to drive maximize impact.
• Lead the creation and distribution of engaging content, including newsletters, intranet updates, videos, and other communication materials, ensuring consistency in messaging and alignment with company values.
• Establish and maintain effective communication channels, including town hall meetings, employee forums, and digital platforms, to facilitate transparent and two-way communication throughout the organization.
• Seek out new practices to continually transform the ways in which we communicate
• Provide strategic counsel and support to CEG senior leadership on internal communication matters, including crisis communication and change management initiatives.
• Measure and analyze the effectiveness of internal communication efforts, utilizing feedback mechanisms and metrics to continuously improve communication strategies and tactics.
• Oversee employee engagement initiatives, including recognition programs, employee surveys, and events, to enhance morale, motivation, and retention.
• Mentor and develop a high-performing internal communication team, fostering a culture of collaboration, creativity, and continuous learning.
• Knowledge of best practices in employee engagement, change management, and internal branding.
• Work collaboratively with the Central People and Communications team to facilitate communications and engagement solutions for CEG.

What you'll Need to Succeed:

• • Masters or Bachelor's degree in Communications, Public Relations, Marketing, or related field; with 8-10 years of global internal communications experience.
  • Strong leadership experience with humility, emphasizing teamwork and collaboration.
  • Proven track record in developing and executing successful internal communication strategies.
  • Exceptional writing and editing skills for diverse audiences.
  • Proficiency in managing various communication channels, including digital and social media.
  • Excellent interpersonal skills for effective stakeholder relationships.
  • Experience in analyzing communication effectiveness and implementing improvements.
  • Oversight of employee engagement initiatives to boost morale and retention.
  • Mentorship of internal communication teams, fostering creativity and growth.
  • Ability to analyze business challenges and provide data-driven recommendations.
  • Strong problem-solving skills and intellectual curiosity.
  • Collaboration with CEG Leadership and stakeholders at all levels.
  • Adaptability to fast-paced, multicultural environments.
  • Proactive attitude towards innovation and process enhancement.
  • Business acumen and understanding of organizational dynamics.
  • Flexibility and a sense of humor in the workplace.

Why Agoda and this role?

• Leadership Opportunity: Play a pivotal role in shaping the future of Customer Experience at Agoda.
• Global Impact: Make a difference on a global scale, working with a diverse and talented team.
• Innovation at the Forefront: Be part of a culture that values experimentation and cutting-edge technology.
• Career Growth: We invest in your development with a vast range of learning solutions. We never run out of new challenges for you to take on, and new initiatives and teams are initiated frequently.
• Competitive Benefits: Enjoy a comprehensive benefits package that supports your well-being and lifestyle.

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Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.