Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.'

What you'll be doing:

You will report to the Head of Commercial HK and be based in our HK offices.

The Key Accounts Management team owns and manages the relationships with our most strategically important restaurant groups, including high sales volume drivers and global restaurant brands. These restaurant partners have high expectations of us - and we strive to provide best-in-class support using data-driven insights and industry knowledge to help them grow and improve. The Account Managers are a passionate, dynamic group of team players that work well together and cross functionally with other departments... and of course, they're fun, personable, and great at building relationships!

You will:

• Define and lead our Key Accounts strategy in Hong Kong
• Own relationships with key restaurant industry stakeholders, with a focus on building relationships
• Manage a team of 6+ account managers
• Coach, mentor, develop and motivate the team to optimise their performance and meet the team's and company's targets
• Support the team in making data-driven strategic decisions and generating ideas with the goal of helping our partners grow
• Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and operational efficiency (Marketing, Operations, Customer Service, Corporate)
• Leverage our restaurants as new customer acquisition channels and Deliveroo brand ambassadors

Skills you'll need:

• 5+ years managing and developing highly performing teams. You'll focus on managing your teams for success, fostering a highly collaborative environment and coaching members within the team for their growth
• Significant experience in sales, business development and/or account management
• Comfortable communicating with a range of stakeholders, from restaurant owners to C-level partners
• Significant experience in fostering high-value stakeholder relationships
• Must be fluent in English and Cantonese
• Experience in a high growth business or start-up is a plus
• Knowledge of the Hong Kong restaurant industry is a plus

Our benefits:

• Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
• Open, respectful and fun company culture
• BIG Friday lunches – food Deliveroo'd to the office, and tons of team social events
• Deliveroo PLUS - order from Deliveroo with no delivery fee
• Gym and phone subsidies
• Free subscription to online learning platform, Coursera
• Health and dental insurance coverage
• Have a real impact on the company's growth and evolution
• Work with people who love what they do every day

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for food and a desire to be part of one of the fastest growing start-ups around.