Chewy.com is a fun, fast-paced online pet retailer based in Plantation, Florida. Our team members are passionate about delivering incredible service to our customers from the moment they find us online to the moment they see our products delivered right to their doorstep. And we are passionate about our team members. They get to work with the best and brightest talent, all dedicated to building a great business for loyal customers while making the lives of pets and pet parents a little bit better!  

Chewy.com is the kind of place where every team member makes an impact on the business and can feel the difference they are making each day.  

Our Opportunity:

Chewy is hiring an HR Specialist responsible for triaging tasks assigned to the Team Member Services team at Chewy in our Plantation, FL, office. The ideal candidate will be tech-savvy, have a strong customer service orientation, and be detail-oriented. This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry-level HR opportunity, gaining exposure to various HR inquiries and questions. We believe in excellence in all we do and accept nothing less. You'll succeed in this role because you are results-oriented, excel in quickly assessing core issues/concerns, and are efficient and organized.

What You'll Do:

• Review tickets and issues submitted to HR through ServiceNow
• Triage and assign the cases to the appropriate HR contact
• Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
• Assist with research and tracking of case issues and metrics
• Provide ongoing support on decreasing triaging traffic through standardizing self-service support

What You'll Need:

• HS Diploma or GED
• Bachelor's degree preferred
• Experience working in ServiceNow or similar case management platform is preferred
• Previous HR Experience is preferred
• Customer service focused, with a passion for process improvement
• Self-motivated and able to work both independently and in a team environment
• Excellent communication, analytical, and problem-solving skills
• Detail-oriented and able to demonstrate strong organizational and time management skills, as well as strong data entry skills

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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