We are looking for a talented Incident Engineer for Europebet brand who will be involved in different processes and help us deliver the best customer experience in the industry. Here we have fast-paced business environment where you will never be short of new challenges. If you want to use the latest technologies while working in a dynamic, friendly and comfortable atmosphere, Europebet could be the perfect place for you.

Shift Schedule: 2 Days On / Next 2 Days Off;

Shift hours: from 15:00 to 3:00.

Employment Type: 1-Year Contract.

• Manage Technical Incidents;
• Provide timely responses and effective management of technical issues throughout their lifecycle;
• Identify problems, determine the root causes of technical issues, and implement appropriate measures to resolve them;
• Utilize monitoring tools to detect defects or issues in the production environment;
• Respond to technical changes implemented by providers or the company;
• Continuously monitor communication channels (JIRA, Slack, MS Teams, Outlook, Skype) and track the status of tasks;
• Manage accounts for company employees and provide them with the necessary work programs and reports based on requests.

• Bachelor degree, desirably in Information Technology or Computer Science;
• At least one year of experience in an Incident Management Engineer role or a similar position;
• Proven experience working in English;
• Understanding of ITIL (Information Technology Infrastructure Library) fundamentals;
• Familiarity with HTTP status code categories;
• Experience managing the incident lifecycle;
• Strong verbal and written communication skills;
• Knowledge of network fundamentals including TCP/IP, DNS, VPN;
• Experience working with monitoring systems (network traffic and system log analysis, anomaly detection, failure diagnosis);
• Experience creating and managing accounts in Active Directory;
• Experience managing accounts through the Microsoft 365 Admin Center;
• Possibility to work in non-standard working shift (during the day and night);
• Self-motivated, enthusiastic, and able to handle multiple support cases.

We offer working in fast growing business with professional management teams and value driven challenging and development oriented organizational culture. Here we have non-formal, creative and comfortable environment. If you enjoy diversity and fast pace then you are right person for this position and in this case there is the right environment provided for you to fulfill your potential. 

If you feel you have what it takes to be successful in this role, don't hesitate to apply. Since we will be interviewing candidates continuously send your application as soon as possible to be included in the recruitment process.