Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

We are seeking a highly skilled and creative Instructional Designer to develop and coordinate sales learning experiences for Commercial teams across Trustpilot. The primary objective is to facilitate the acquisition of knowledge, skills, and understanding in an effective, scalable and captivating manner. 

As an Instructional Designer, you will be responsible for designing and developing instructional materials, incorporating instructional design principles and technologies. Your experience in curriculum development and instructional strategies will be crucial in ensuring the delivery of high-quality sales learning experiences. Ultimately, your role will contribute to the development of Commercial trustees by encouraging their growth and development through well-designed and impactful instructional programs. This position offers a valuable opportunity to contribute to the learning journey of commercial team members.

What you'll be doing:

• Partner with the enablement team as well as SMEs across the Trustpilot to understand, plan and define requirements for sales learning journeys. 
• Consult where required to ensure sales learning journeys deliver the desired results 
• Create engaging sales learning activities and compelling course content that enhances retention and transfer
• Develop exercises and activities that enhance the sales learning process outside of systems e.g. scenario-based practice
• Work with the enablement team to stay ahead of the target audience’s training needs
• Support the creation of course targets and measurement in collaboration with enablement SMEs
• Create supporting material/media (audio, video, simulations, role plays, games etc)
• Drive alignment on the criteria used to measure a learner’s knowledge retention and adoption of developing assessment instruments to track progress
• Maintain project documentation and course folders
• Develop the Sales Enablement team branding elements and templates
• Recommend new tools and services that could further enhance our sales learner’s experience and/or sales enablement efficiency
• Track and report on completion and satisfaction of sales learning journeys and content

Who you are:

• Extensive experience in instructional design and instructional technology
• Experience in designing for Commercial/sales teams is valued 
• Thorough knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Basic HTML and Flash programming knowledge
• Solid knowledge of course development software and at least one Learning Management System
• Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard
• Ability to write effective copy, instructional text, audio scripts/video scripts

We are:

• Passionate about what we do. Our sales teams are highly collaborative and it’s a fun place to work if you enjoy seeing your hard work recognized and rewarded.
• Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house L&D team and individual career mapping.
• Ideas people. We encourage our employees to think outside the box and always champion new ways of working.

What's in it for you:

• A hybrid work setup (3 days in our Central London office, 2 remote)
• Competitive base salary with an uncapped commission structure + company bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. 
• Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees)

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.