Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Toast’s Customer Success Enablement team is critical in enabling International customer and employee success by providing the learning, tools, and skills needed to thrive with all of our products and services. In this role you'll use your instructional design and project management abilities to create dynamic learning experiences that reach multiple audiences, from employees to customers across all levels of support and need. You will evaluate the success of learning solutions related to Toast’s International clientele, recommend and guide improvements, and develop adult learner-centered solutions focused on results-driven outcomes with a consistent learning experience across the board. 

You thrive in a fast-paced, high-growth environment where priorities and deadlines inspire you to find creative, informed, and innovative learning solutions to business problems. Your product mentality means you’re comfortable seeking out user feedback, using agile development strategies, and consider experimentation a norm to create progressive learning products. 

About this roll*: 

• Use your analytical skills to determine business and learner needs and propose impactful learning solutions. 
• Design and develop a wide variety of results-focused learning experiences that enable success for our customers and employees.
• Tailor learning solutions to the desired audiences, outcomes, and scope of each need (ILT, eLearning, blended learning, assessments, videos, gamification, just-in-time learning, certifications, and more), setting the bar for design standards that provide a results-driven learning experience.
• Pivot to the ever changing needs of the business, creating agile solutions that appeal to today’s modern learners and our customer personas that can be easily adjusted as the company evolves. 
• Evaluate and communicate the impact of learning solutions using Kirkpatrick’s four levels. 
• Drive unknowns into clear outcomes through ideation, thought partnership and constant iteration.
• Work closely with subject matter experts to craft, revise, and maintain comprehensive and accurate learning assets. 
• Maintain comprehensive knowledge of Toast’s ever-evolving hardware, software, and service offerings. 

Do you have the right ingredients*?:

• Minimum 3 years of instructional design, e-learning, and project management experience in a fast-paced, high-growth, and high-output environment. 
• Excellent written skills and experience taking complex processes and products & documenting in an easy to digest format (writing customer facing help / knowledge/  troubleshooting articles)  
• Proven record of success delivering employee and customer-facing learning content, driving measurable results from modern, innovative, and interactive learning solutions. 
• Proficiency in technical writing focusing on process documentation for hardware and software.
• Experience and proficiency with various design tools (i.e. Articulate, Captivate, Google Suite, content aggregators, websites) hosted on multiple platforms (LMS, web-based, mobile, etc)
• Broad subject matter expertise in learning design methodologies (i.e. Addie, learning cluster design), adult-learning best practices, and Kirkpatrick’s four levels of evaluation.
• Proven ability to analyse training requests, recommend and gain buy-in on the right solutions for complicated business needs, and follow through to completion.
• Ability to manage and prioritise multiple projects, deliverables, and competing priorities with a proven record of success.
• Confident working in a fast-paced, ever-changing environment with ambiguity.

Our spread* of Total Rewards:

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.