About us @Symphony 

We’ve spent the last 9 years building the financial markets largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony.

But that was only chapter one. We’re now using our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

As a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success and satisfaction.

Position Overview: We're looking for a motivated and enthusiastic Customer Success Intern to join our team. This internship provides a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base.

Key Responsibilities:

• Collaborate with the customer success team to support and engage with clients throughout their lifecycle.
• Assist in onboarding new customers, helping them understand and utilize our products/services effectively.
• Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns.
• Participate in regular check-ins and update calls with clients to ensure their needs are being met.
• Gather customer feedback and insights, helping to identify areas for improvement in our products/services.
• Work closely with cross-functional teams to address customer inquiries, technical issues, and escalations.
• Contribute to the creation of customer success materials, including guides, tutorials, and best practice documents.

Qualifications:

• Enrolled in a degree program related to Business, Marketing, Communication, or a related field.
• Strong communication skills, both written and verbal.
• Empathetic and customer-oriented mindset, with a passion for helping others succeed.
• Excellent organizational skills and attention to detail.
• Proficiency in G-Suite, Microsoft Office or similar software.
• Previous customer service or related experience is a plus.
• Ability to work collaboratively in a team environment.

Benefits:

• Gain hands-on experience in customer success and relationship management.
• Learn about customer-centric strategies and effective communication techniques.
• Receive mentorship and guidance from experienced professionals.
• Develop a strong understanding of Symphony's products/services and its relevance in the marketplace.
• Networking opportunities within the company and the industry.

Join us for an exciting internship where you can make a meaningful impact on our customers' success. Apply now and be part of our dedicated customer success team!