In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner. 

On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 3 countries in which Doctolib is established today (Germany, France, Italy).  

 

Missions :

Remote :

• Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
• Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc. 
• Accompany the user from the opening of the ticket to its complete resolution
• Escalation of incidents to local IT Support teams (level 2).
• Detect incidents or recurring requests with a view to continuous improvement. 
• Propose automation or processes to improve user satisfaction 

On site :

• Being responsible of the IT Corner in our office in Levallois. 
• Meeting room management: test, update, replace hardware.

Possibility of evolution towards IT Support lvl 2 in a local team.

Competencies:

 

• You are service-oriented and solution-maker
• You are a good listener and ask relevant questions in order to reassure the users
• You are rigorous and autonomous, without forgetting teamwork. 
• You know how to adapt to change and prioritize your daily tasks 
• You speak English

What we offer

• A stock-option program for each Doctoliber;
• Quarterly bonuses and a competitive package;
• A 6-month dedicated onboarding program - the Doctolib Academy;
• Continuous training programs on all key competencies (English, soft skills, expertise);
• Transparent internal mobility opportunities you're welcome to apply for;
• 2 days per year to help health charities and create a positive social impact - the Solidarity Days;
• Mental health and wellbeing offer in partnership with moka.care;
• The Doctolib Parent Care Program, including extended parental leave, meet-ups and inspiring conferences;
• High-quality office spaces supporting collaboration, health and wellbeing;
• A subsidy from the work council to refund part of the membership to a sport club or a creative class;
• A competitive health insurance paid 100% by the company;
• Subsidy for lunch and various food offers in our offices;
• A flexible workplace policy offering both hybrid and office-based mode;
• Flexibility days allowing to work in EU countries and the UK 10 days per year;
• A support for relocation in case of international mobilities and new joiners arriving to France, Germany and Italy from another country.

 

Job details

• Permanent position
• Full Time
• Nantes
• Start date: Asap
• Remuneration : fix + bonus on objectives
• A stock options plan for every Doctoliber

 

About Doctolib

Founded in 2013, Doctolib is one of the fastest growing e-health services in Europe.

We provide healthcare professionals with services to improve the efficiency of their organization, transform their patients' experience, and strengthen cooperation with other practitioners. We help patients access healthcare easily, with online appointment scheduling, and teleconsultations.

Doctolib is also a group of passionate entrepreneurs who are transforming the healthcare industry.

 

At Doctolib, we don’t just accept diversity, we respect and celebrate it! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin. We take care of each other and are grateful for each Doctoliber’s contribution to our mission