About Doctolib

Doctolib is a purpose-led company that strives for a healthier world with more than 2,800 employees across France, Italy, and Germany. Since 2013, Doctolib has been improving the daily lives of more than 340,000 healthcare professionals by providing them with new-generation technology and services. Doctolib also serves more than 70 million Europeans, offering a fast, frictionless and secure journey for all their care needs. 

Job description

 We are seeking an experienced IT support manager in order to provide Doctolibers with the best possible experience and to keep pace with Doctolib's strong growth thanks to the work of its IT Operations team.

The IT Operations team is composed of 15 technicians included 2 middle managers. 

The first middle manager is the direct manager of the Service Desk and the other is the direct manager of the Ops group team.

Service Desk is the single point of entry for all IT requests and incidents from Doctolibers working in the 4 countries in which Doctolib currently operates (Germany, France, Italy, Netherlands) and provides the support level 1. The Ops group provides support level 2 and assists the project teams in their delivery. 

You will be responsible for: 

• Being directly in charge of teams managing level 1 and level 2 incidents;
• Managing and growing the performance and career of your team;
• Ensuring business objectives are met as a team, by driving performance of each team member, with the support of your middle management;
• Empowering your team to build better solution and delivery high quality service;
• Working closely with IT leaders to set the roadmap for your team, and being the end-to-end owner of different support level and incident resolution;
• Leading cross functional initiatives to level-up our service quality;
• Partnering with Talent & People teams to recruit, develop and retain talent.
• Working closely with our external partners to maintain a high level of service quality.
• Manage the hardware budget (forecast, order, negotiation of purchase and leasing contracts).

 What we're looking for from you: 

• 5y+ experience in a similar position;
• Leadership and coaching skills;
• Have experience with managing remote teams;
• Understand the value of measuring efficiency through KPIs, and have a user first mindset;
• Knowledgeable on various IT domains including, but not only, mobile management (Android, iOS), Operating systems, dev tools for different development stacks; 
• Ability to adapt to the most efficient technologies to solve issues;
• Proven experiences developing efficient, maintainable and secure processes;
• Fluent in English.

 Also, it would be fantastic if you: 

• Have already worked in a hyper-growth tech environment;
• Have a great understanding of cloud infrastructures and security topics;

 

The interview process 

• HR screen
• Interview with Ops Managers
• Case Study with Peers
• Final interview with the IT Director
• Reference check
• Offer!

 What we offer 

• A stock-option program for each Doctoliber;
• Quarterly bonuses and a competitive package;
• A 6-month dedicated onboarding program - the Doctolib Academy;
• Continuous training programs on all key competencies (English, soft skills, expertise);
• Transparent internal mobility opportunities you're welcome to apply for;
• 2 days per year to help health charities and create a positive social impact - the Solidarity Days;
• Mental health and wellbeing offer in partnership with moka.care;
• The Doctolib Parent Care Program, including extended parental leave, meet-ups and inspiring conferences;
• High-quality office spaces supporting collaboration, health and wellbeing;
• A subsidy from the work council to refund part of the membership to a sport club or a creative class;
• A competitive health insurance paid 100% by the company;
• Subsidy for lunch and various food offers in our offices;
• A flexible workplace policy offering both hybrid and office-based mode;
• Flexibility days allowing to work in EU countries and the UK 10 days per year;
• A support for relocation in case of international mobility and new joiners arriving to France, Germany and Italy from another country.

 

 Job details 

• Permanent position
• Full Time
• Levallois
• Start date: February 6th
• Remuneration : Base salary + bonus on objectives
• A stock options plan for every Doctoliber

 

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!

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