Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.

IT operations are critical to the success of Usercentrics employees worldwide. The IT Operations Team is responsible for the systems, networks and services that Usercentrics employees rely on.

The technical environment in which the IT Support Technician works is diverse and ever-changing; from Google Workspace to Jira/Confluence, Slack, Miro, Asana, among others, with a mostly Windows-based computing environment, Google Meet conferencing rooms and a great working environment.

The IT Support Specialist is responsible for providing the best support to our employees based in our offices around the world or working remotely in this technological environment.

Context:

We are looking for a new IT Support Specialist to join our team and support Usercentrics's exponential growth in the EMEA region. Reporting to the IT Operations & Security Manager you will work closely with the other teams (HR, Platform etc).

You will also actively participate in maintaining and supporting the overall internal IT infrastructure, and contribute to its design and evolution, such as system automation for user account creation, user computer setup.

• Assist employees with their daily IT requests

• Assisting in the onboarding of employees by cooperating with HR and hiring managers

• Contribute to the maintenance and support of the global internal IT infrastructure in Usercentrics's offices in the EMEA region

You will also contribute to :

• Operate/improve the IT inventory system and the existing IT ticketing tool

• Participate in the documentation and knowledge base of the IT department

• Communicate on services, and uses of existing or new tools to users

• Experience in 1st/2nd level IT support

• Experience in providing support on modern SaaS Cloud tools such as Google Workspace

• 3+ years experience in a similar role, ideally in a fast growing international environment

• Very good experience in supporting Windows and Good experience in supporting Mac

• Excellent written and spoken English and Danish language skills

• You are known for your listening skills, your excellent sense of service and your always positive spirit

• You are very organized in your work and can manage priorities

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together

• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally

• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects

• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)

• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online

• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being